Case Study : ' Tell Me A Little About Yourself '

Tell me about a time you had to go beyond your comfort zone and personal limits to satisfy an unhappy customer.

In 2014, I completed both my CCAF degree in Aerospace Ground Maintenance but also completed my AS in computer Science from Richland Community College in Decatur IL. Just last year I completed my Bachelor's Degree in Business Administration with a 3.79 GPA from Averett University in Danville, VA. I was also invited to become a member of the Sigma Beta Delta honor society for business students who graduate from business school in the top 10% of their class. I was inducted into the Sigma Beta Delta honor society in October of 2015.

You can de-escalate a tense situation with ease and grace—working through a tough issue or bug with an upset customer not only doesn’t scare you, it’s a challenge you’re eager to take

Question 5How did you go above and beyond the call of duty when dealing with a customer?

To work in a team within the organization and thereby get a chance to learn from them and to learn more from my seniors. This will help me reach my goals of initial 2 years i.e. to know the workplace better and to learn from my and other’s experiences.

In working in the work force I have come up close and personal with situations with customers that need to be resolved in a professional way. Situations with customers handled properly and resolved hastily leads customers with a good feeling ;so that they will continue to come to your area of business. For example, when I was working at Hobby Lobby I became upon a very distraught and upset customer. The Customer wanted to make a return on merchandise but was missing her receipt. The customer began to yell at me and said that she just wanted to easily make the return and go on with their day. The person was unhappy because the product did work the way she expected it to for her project. I looked at the merchandise and it was worth more than twenty dollars meaning without the receipt the customer had only two options. One was exchange the product for a product that wasn’t defective like this one, or I could give the person store credit.

Listen fully to what the customer is saying. Try to gather all the facts about the complaint and write them down. Ask questions and summarise what that are saying.

Before I started my internship, I worked as a supervisor in a Bealls Outlet store. As part of my work, I had to help customers resolve their complains. One time there was a problem with the credit card system, and it double charged the card of several customers. The customers came to the store complaining and requesting we gave their money back, but the only think we could do was give them a phone number to call and request a refund. The wait time was long when they call the phone number, and when the customer finally reached the operator, they told them that they have to wait 2 or 3 days. Most of the customers were on with it, but there was a lady who came complaining that she wanted her money back that day and that she could not spend all

Q1: Tell me a little about yourself. Where are you from? What is your major? What kind of technical background do you have?

Other than the current buzz words, customer service has changed very little since commerce first began. If you want a customer to buy from you again, and to recommend your product or service to others, complaints or problems must be handled properly.

I have set an education goal of earning a Degree of Science in Information Technology. My map to aide me in the task will be to take the courses required. In my degree program I will also earn a certificated in networking that will prepare me for the Cisco Certified Network Associate (CCNA). The combination of this certification and degree will ensure that I am well qualified for my career goal as a Network Administrator. This last in this three prong approach to success will be networking. When I enter my last course loan at the university. I will contact friends, family and past colleagues that I am about to graduate and ask for assistance with my job hunt. I also plan to use the college's online career center. Alone with a positive attitude will complete my blueprint for a successful

Customers want to be treated in a friendly manner with honest, straightforward information and responses. They appreciate a customer service representative who is willing to admit mistakes and work to correct them. Customers who believe they have been misled stop doing business with the company. These ‘critical incidents’ are experiences that make the customer walk away and never return. They don’t complain, they just leave and share the negative service experience with others. The bad news spreads, leading the organisation to lose more customers and deterring prospective customers. Critical incidents can include broken promises that annoy and anger customers. Customers expect to be informed if a promise cannot be fulfilled. Finally, customers expect understanding and empathy from a customer service representative who is willing to see things from their point of view, especially when there is a problem.

I like to use my experiences and skill toward the responsibility for the right execution of the strategies and objective, plans, and budget dine by the company. Use my knowledge in the field to make the company more profitable and to expand the product and serviced, to increase and mate better the reputation already accomplished by the company. My objective is to join a company to keep growing in career, always maintaining the elegance and efficiency as my priority, for that reason obtaining the satisfaction and trust of the clients, maintaining optimum levels of qualities of the services is the goal that I am seeking. Managing the performance of the teamwork in an equilibrium and motivated to reach and why no beyond the common goals of the

My guidelines for handling unhappy customers will be, use sensitivity to handle them. Allow them to vent their feelings. Make them comfortable to express their feelings. The “cheat sheet” for employee reference is as follows:

According to the Rasmussen College, there are five main certificates to pursue in the tech industry. The Cisco Certified Network Associate (CCNA). The CCNA is a low level lower-level certification that assures employers you are able to install, operate and configure enterprise level switches and routers. CCNA certified individuals can also detect and solve