Case Study : ' The Four Whole Foods Founders Based The Company 's Concept On Providing Quality

As with other superstores, Whole Foods offers a variety of products to their customers. These products include organic and natural foods of all sorts, body care items, and household care items (“Grocery”, n.d.). As with other grocery stores, these products are organized based on the category they fall into, as well as if they fit a certain dietary requirement (e.g. dairy, meat, cleaning products, vegan, gluten-free, etc.). The output efficiency is measured as with most companies by the profit brought in by each division. This past year (2013), sales improved to $1.29B from $1.17B in 2012, net profit improved from $466K to $551K with the net profit ratio improving from 3.98% to 4.26% (Yahoo! Finance, 2014). Additionally, Whole Foods’ return on assets improved to 4.26% from 3.98% in 2012 (Yahoo! Finance, 2014). All of these numbers show that Whole Foods is capitalizing on its momentum and continuing the success they’ve had in previous years. Another performance

Number Fifteen: Whole Foods was founded by John Mackey and Renee Lawson. The grocery store was first opened to the public in 1978. The decision to open the store was born after the two local businessmen decided that the organic and natural food industry had come of age and that

* Whole Foods Market was founded in 1980 working with natural and healthy foods in Austin, Texas; it’s one of the world’s largest of natural and organic foods supermarkets. In 2009, the sales total $8 billion and had 289 stores in the U.S. The Whole Foods Market plans to come up with strategies to help improve the company but to do so understanding the core values plays a major role in the company’s planning. The strategies

The first Whole Foods was hardly a small market. It was a 10,500 square foot supermarket with only nineteen employees. And although it wasn’t the first natural food supermarket, the threesome found instant success. Their stores not only included the typical natural food fare such as organic fruits and

Whole Foods Market, Inc. has long been admired as an innovative company with quality standards, a devotion to community and environmental responsiveness, a healthy growth model and highly-regarded employment practices. However, the company has faced recent difficulties as a result of the economic recession, increasing competition, and complications from acquisitions. To revitalize the company from historical lows in its toughest year in history, Whole Foods Market must reassess its costs, refocus its expansion strategies, and promote its brand to compete for the diminishing consumer spending dollar.

Additionally, it sought to offer the highest quality, least processed, most flavourful and naturally preserved food available. It has thus marketed them in appealing store environments that have made shopping at Whole Foods an interesting and enjoyable experience. The company uses strategies with respect to their growth, store location, product line, pricing, merchandising and even it’s social responsibility and community citizenship initiatives that have helped tremendously in its success.

A strategy of Whole Foods’ in 2014 and 2015 was to be disciplined and opportunistic with their real estate purchases. They prefer to open new stores in existing areas and then expand into new areas. Since 2011, Whole Foods’ has opened 100 stores, which is great for growth, but was a huge part of their decline in 2015. As previously mentioned, Whole Foods’ opened 38 new stores in 2015. This large expansion of stores allowed them to produce $1.1 billion in cash flows from their operations, invest $851 million in capital expenditures, and resulted in a free cash flow of $278 million. Those numbers were wonderful for the companies’ shareholders, who got $184 million in quarterly dividends. In 2015, they focused too much on opening new stores, rather than focusing on preexisting stores. Customers said their stores are getting “shabby with mediocre customer service” (Whole Foods’ Sales). This was a huge turn off for many people, especially when they can go to a store like Sprouts, spend less and get just better service, and natural food. The three-year trend for Whole Foods’ was doing very well until this year, as seen below (WFM Gross Profit Margin (TTM)).

Whole Foods continues to grow as the leader in organic and natural grocery supplier in the United States, Canada, and England. The company has continued to open new stores in new markets, as well as, opening two 365 by Whole Foods Market stores. Whole Foods became the industry leader by providing high quality natural and organic food products for consumers, which is a better and healthier product for consumers to consume. This is a big part of their competitive advantage. Other grocery stores are limited in their organic supplies, where as at Whole Foods, it is the primary focus. Another comparison is that with the help of Instacart, Whole foods is now the leader when it comes to delivery of fresh groceries then any other grocery in the industry. (Quarterly Results)

In order to achieve success, the first thing any business needs to consider is a proper, strategic business model, which is a concise description of how a business intends to generate revenue. Whole Foods' business model consists of maintaining the motivation along with the happiness of their team members which leads to efficient innovation and customer service. This process allows Whole Foods to give back to their communities, resulting in motivated investors, high quality products, and good value. Whole Foods appears to follow a strong business model, yet the key to their success relies on their competitive advantage in the market place. Any company is capable of holding a competitive advantage as long as the company or product provides

As discussed above with the SWOT Analysis of the company, Whole Foods certainly is a very financially sound and a major player in the organic food industry, however, it is important for Whole Foods, to continue striving upon increasing/ bettering the customer experience at all of its stores. Whole Foods, has a strong customer base,

Whole Foods Market believes that the operation of a company should exceed beyond profits and focus on creating values and relationships within their communities. Whole Foods Market is “currently the 8th largest public food and drug retailer in the U.S., ranking #232 on the Fortune 500” (Whole Foods Market Annual Report, 2013). Food retailing has gained more competiveness over the years. Whole Foods Market, has been awarded, “America’s Healthiest Grocery Store.” Whole Foods Market’s “seek out the finest natural and organic foods available, maintain the strictest quality standards in the industry, and have an unshakeable commitment to sustainable agriculture” (Whole Foods Market Company Info, 2014). They believe that providing customers with natural and organic products, they are giving customers the most nutritious food and the best tasty food as well. “The quality of their foods is measured by nutrition, freshness, appearance, and taste” (Whole Foods Market Company Info, 2014).

Whole Foods has employees who are dedicated to being the absolute best they can be for the company. And in turn the company invests in their employees. The employees treat

Whole Foods has been adaptive in fitting its competitive strategy to its situation. The store first grew to prominence by being a stylish antithesis to the crunchy mom-and-pop organic grocery stores, providing a relatively normal but

Whole Foods Market has expanded by a mixture of opening its own new stores and acquiring already existing stores. Today WFM does not follow this strategy, instead their motivation is to open its own large stores. This is due to noticeable sales differences in larger stores as opposed to smaller stores. WFM locates these newer stores in upscale areas of urban metropolitan centers and high-traffic shopping locations. Not all WFMs are isolated structures; some are located in strip malls. WFM offers a larger selection of natural and organic foods than any other grocery store. WFMs marketing expenditure is extremely small. They spend a measly 0.5% of their revenues on advertising. Their chief marketing strategy relies on word-of-mouth. WFM strives to meet or exceed customer expectations. This is so customers receive competent, knowledgeable, and friendly service and become advocates of WFM. The employees here have a decentralized team approach for store operations. This is so some personnel, merchandising, and operating

Whole Foods Market began in 1970 as a local supermarket. Over the past 31 years, Whole Foods Market has grown from a single store in Austin, Texas, to becoming one of the worldwide leaders in providing consumers with natural and organic foods. They have grown to over 300 stores in both North America and the United Kingdom. (Whole Foods Market, Inc., 2011) This report examines the chief elements of the strategy that Whole Foods Market has put into place. Also, it uses past financial data to provide an assessment of the condition of the company going forward. Those assessments include recommendations of future actions, along with concerns I have about the way the company is currently operating and some difficulties that may be on the way.