Case Study : Total Quality Management Principles

899 WordsSep 19, 20164 Pages
Successful companies who are focusing on customers’ loyalty. To identify customers’ satisfaction, there should be surveyed to analyze the strengths and weaknesses in performance, and develop scenarios for development and renewal. Customers satisfaction measurement focus usually on "how" services because product quantity easily measured and analyzed and is evidence of achievement and success of the organization. Therefore, senior executives are keen to highlight the quantitative achievements. But under the concept of Total Quality Management Principles (TQM), it has become more focused on quality rather than quantity of service. Thus, to measure customer satisfaction, there is two aspects, which they are quality and quantity and that what…show more content…
2. Setting amount of time to prepare, to address, to implement and for the feedback. 3. Revisiting statements of Chipotle 's Vision, Mission and Values; we should make re-evaluating the Chipotle 's vision and its mission because there are something missing that caused the moral issues, and wage theft. 4. Identify characteristics of the company’s culture. 5. Identification necessary required needs to change for current policy and procedures. The effectiveness of any organization linked to the efficiency of the human element and its ability to work and desire it. Because human resource is influential element, and the effective use of material resources available. Therefore, companies rely on maximizing results on rational use of available human and material resources. It may be difficult to rationalize the use of the human element of multiple variables, the degree of difficulty increases management 's ability to rationalize the use of this element, which make the main problem facing management in any organization. To identify the variables defined for human element and reflected in the behavior of those individuals who represent the capacity of the organization. In the Chipotle case, the company does not foster a reward management system; this could lead to a lack of low morale. Also, the company wanted to reduce the cost of human resources with a lack of motivation to improve employees the performance. Motivation and incentives are key influences play an important and
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