Case Study Toyota Spray Diagram

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(a) Spray Diagram Fig 1: Spray diagram of Toyota losing the trust of the customers. from learning the SUDA we know that the first stage to understand any issue or a complex problem is sensing and the Spray diagram can do that and it gives information about the case situation through spraying the contents in convenient way. A spray diagram was drawn for the case study ‘organizational structure: the case of Toyota problem and loss of trust and defects. After going through the case situation, contents of the case situation were presented through establishing relationships between them so that it becomes easy to understand the contents. This diagram provided information such as the factors that lead to failure and credibility and…show more content…
Culture and climate are related with each other but has different perspectives about them. Culture of the organization is about the social interaction of the people within organization. This is also about the traditions, values and the minds of the people. Whereas, climate is about the behavior of the people in the organizations. This gives idea about how people are working and what is their contribution in the organization. Man power is the key player in the success of any organization and thus, organizations that have dedicated and motivated employees are more likely to succeed. Such organizations have a comfortable climate which enables the workers to give their best output in the working. Climate is also about how people are thinking and working in the organization. Both culture and the climate have significant importance in the effectiveness of the organizations. There are two types of climate such as defensive and supportive. Defensive type of climate is rigid, conservative and de-motivates new experiments. There are different cultures such as power culture, role culture, task culture and people centered culture. Power culture is based on a centralized power system which handles the organization. Role culture gives role to all the employees and management to work for the organization. Task centered culture has…show more content…
They have a power culture which has a centralized decision making party. This culture has no flexibility, centrally rigid and is mono national thus, has contributed in failure to respond to the defects. Though the corporate culture is known for its efficiency but this culture in case of the Toyota has lead to wrong decision which enhanced the issues of the company. Lastly, climate of the Toyota Company is defensive which has lead to such defects and failure to take responsibility of these defects. Defensive climate demands learning from the failures and taking proper measurements but in case of the Toyota, they didn’t learn from their failures and continuously ignored the fact that accidents were happening because of defects in vehicles. This climate limits the organizational learning and therefore, causes problems for the organization. This type of climate caused lack of immediate response for dealing with the defects. 4- Decision making its ability to respond to the defect

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