Case Study: Two Big Banks¡¯ Broken Back Office

In my opinion, one of the main conflicts existing in the company is caused by the lack of communication and the human resource management. In order for the development of the company, Mr. Heubel should promote participation, open process to produce commitment, maintain a balance between human needs and formal roles , develop relationships and keep people involved. He should also strengthen the communications and exchange information, needs, and feelings for involvement. Greta should also communicate with his father and brother effectively to solve the conflict and helped to create a free environment for cooperation and communication.

As a Retail Assistant Manager for Finishline and GameStop I worked on a sales team ensuring that all workers were using good sales habits.

Robin Banks is in a supervisor for a large, bureaucratic organization on the West Coast. According to the views of a bureaucratic

Challenges which occur are usually down to misunderstandings or lack of communication. In order to overcome these issues it is important to create a good

Asking for feedback, good or bad and then act on that feedback to ensure things are enhanced for the customer.

Jackson had deemed the Second Bank of the United States unconstitutional, that being one of the reasons for the shutdown of the bank. Apparently, The Second Bank of the United States was supposedly paying for politicians campaigns. This act act made the Bank of the United States very corrupt and unconstitutional, and Jackson thought that he needed to put and end to it for the greater good of the country. Andrew Jackson also had thought that the Second Bank had too much of a economic power in the country. “On one side was Andrew Jackson, Old Hickory, and his supporters who claimed the Bank was a threat to the republic due to its economic power.

2) Do I understand exactly what the problem is and how it influences the client?

Due to a respectful and helpful attitude this has served me well and has ensured repeat business forging good relationships, for example The Royal exchange and RHS.

Does the System do what the customer needs it to do in a timely and efficient manner?

Jon Fries (CEO), Fletcher Anderson (COO), Craig Schuster (CFO), and Catherine Sprauer (division controller) were the four central figures in this case. Identify the key responsibilities associated with the professional roles these individuals occupied. Briefly describe the

The management team adopted a two-sided approach which involved both financial and customer perspectives. The chairman helped in de-merging the firm from Cordiant Communications and helped in formulating the firm's new corporate vision and strategy.

Listening to complaints and explaining the options in a clear and concise way when dealing with customer enquiries.

In this case study, a manager named Abdul has to deal with one of his subordinate named Hahn Chen who problem working along with another colleague has named Amie Lee. Chen wishes to be transfer and report directly to Abdul instead of Ms. Lee because Ms. Lee is not a technical supervisor. This is typical problem between employees that happens often in a working environment. A problem like this often helps demonstrate conflict managing and how good a manager is. The problem Abdul face covers many areas of organizational behavior such as conflict and negotiation, organizational change and stress management, communication, personality and values.

Taking a survey of the current situation at LOCOLA Credit Union Bank, as the new District Manager, I see there are several key participants and relationships that need to be understood to move forward. First, the previous district manager is the principle yet dismissed participant in this situation. Though this manager may have tried to smooth the communication flow, for whatever reason he/she was ineffective, which gave rise to the other communication breakdowns. Next is the corporate office who believes their relationship with the employees is fine, yet realizes their expectations are

It is hard and impossible to eliminate conflicts when processing a team project. In the discussion problem 2, it tells us to solve a problem of developing experts from different places to into a real and complete team. People from different backgrounds and diverse places always have different values, perceptions, expectations, needs and resources. Also, different people must have various personalities. Therefore, a good manager should know and tolerant everything happened in the project and keep seeking probable methods to deal with every detailed conflicts.