Case Study: Two Big Banks¡¯ Broken Back Office
Problem Definition:
As Megan, after the merger of two banks, Vice Chairman of Global Capital Markets and the manager of Operations department come from another bank; Vice Chairman of Client Management-Max, Sam and I come from my prior bank. Sam used to be the manager of Operations department in my bank, but now he is only the manager of New York office and under the leadership of the manager of Operation department from another bank now. I¡¯m denied of support from my boss-Vice Chairman. He selects his company¡¯s back office system as the new system after the merger of two banks.
I think the most difficult problem is between me and my boss-Vice Chairman of Global Markets. Recently, I¡¯m
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If the system works well, my salespeople can explain to the customers and try to sooth their angers.
The third problem is between me and Max-Vice Chairman of Client Management. Max is in the same position with my boss and he is also from my prior bank. I should spend time communicating with client managers. I know the importance of the relationship my department with client managers. But I must let my boss also realize the importance. It¡¯s unwise to discuss with Max and make decisions without my boss¡¯s participation due to we both come from the same bank and Max¡¯s historical rivalry with my boss. This may be a reason that my boss doesn¡¯t want to help me. He prefers to focus on the operations department whose manager comes from the same bank with him. If this situation becomes worse, it will influence the relationship between Max and my boss and the entire bank¡¯s business.
Solution:
I have to understand the way of working of my boss and change my way in solving problems, for example, in today¡¯s problem, I shouldn¡¯t have asked my boss to apologize. What he wants to know is the result rather than he needs to deal with such mistake. He doesn¡¯t want to hire a people who cannot fix such a small mistake. I should talk to the manager of operations department first; it¡¯s his new operations person making such
In my opinion, one of the main conflicts existing in the company is caused by the lack of communication and the human resource management. In order for the development of the company, Mr. Heubel should promote participation, open process to produce commitment, maintain a balance between human needs and formal roles , develop relationships and keep people involved. He should also strengthen the communications and exchange information, needs, and feelings for involvement. Greta should also communicate with his father and brother effectively to solve the conflict and helped to create a free environment for cooperation and communication.
As a Retail Assistant Manager for Finishline and GameStop I worked on a sales team ensuring that all workers were using good sales habits.
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Asking for feedback, good or bad and then act on that feedback to ensure things are enhanced for the customer.
Jackson had deemed the Second Bank of the United States unconstitutional, that being one of the reasons for the shutdown of the bank. Apparently, The Second Bank of the United States was supposedly paying for politicians campaigns. This act act made the Bank of the United States very corrupt and unconstitutional, and Jackson thought that he needed to put and end to it for the greater good of the country. Andrew Jackson also had thought that the Second Bank had too much of a economic power in the country. “On one side was Andrew Jackson, Old Hickory, and his supporters who claimed the Bank was a threat to the republic due to its economic power.
2) Do I understand exactly what the problem is and how it influences the client?
Due to a respectful and helpful attitude this has served me well and has ensured repeat business forging good relationships, for example The Royal exchange and RHS.
Does the System do what the customer needs it to do in a timely and efficient manner?
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Listening to complaints and explaining the options in a clear and concise way when dealing with customer enquiries.
In this case study, a manager named Abdul has to deal with one of his subordinate named Hahn Chen who problem working along with another colleague has named Amie Lee. Chen wishes to be transfer and report directly to Abdul instead of Ms. Lee because Ms. Lee is not a technical supervisor. This is typical problem between employees that happens often in a working environment. A problem like this often helps demonstrate conflict managing and how good a manager is. The problem Abdul face covers many areas of organizational behavior such as conflict and negotiation, organizational change and stress management, communication, personality and values.
Taking a survey of the current situation at LOCOLA Credit Union Bank, as the new District Manager, I see there are several key participants and relationships that need to be understood to move forward. First, the previous district manager is the principle yet dismissed participant in this situation. Though this manager may have tried to smooth the communication flow, for whatever reason he/she was ineffective, which gave rise to the other communication breakdowns. Next is the corporate office who believes their relationship with the employees is fine, yet realizes their expectations are
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