Case Study Ups

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Case Study Questions
1. What are UPS "Smart Labels?" What role do they play in UPS operations?

The UPS Smart Label is a computer-generated shipping label that you can create using your personal computer. One of the key elements of the smart label is the barcode.
The information contained in a smart-label barcode can benefit you significantly. Among these, a UPS Smart Label provides you with the following: Increased reliability, since the barcode contains data imported directly from your system,
Improved transit time, because smart-label packages pass through UPS systems at top speed and Access to value-added services reserved for packages with UPS Smart Labels

2. Write out the steps a package takes from pick-up by a UPS driver to
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They did this analysis and examination with the idea of finding ways to leverage the growing technology and connectivity of the Internet in order to build entirely new subsidiaries of UPS. In the process, they found several gold mines. With additional investment in information technology (at the rate of more than $1 billion USD per year), they were able to transform a very sizable company in record time. Investment in technology has produced a two-way street of loyalty. One, they 've shown loyalty to customers by creating a range of open, non-proprietary electronic commerce services. Customers have reciprocated in a big way. Those who are connected electronically, tend to increase their shipping volume by 10 to 20 percent. Of course, in addition to trying to connect customers in the digital world, there are many other ways for all to show loyalty to customers. The information system at UPS help solve the need to meet high customer expectations, the need to keep customers from going to the competition, and the need to lower costs by optimizing operations such as delivery. If the IT system was not available UPS might not be able to compete effectively an higher prices will engage for attempts on providing information to customers.
Such unforeseen benefits lead to a total return on IT investment that exceeds the sum of the return on investments of individual projects-a

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