Case Study: West Park Healthcare Center

Metropolitan Health Plan (MHP) is an enterprise of Hennepin County and the human resource department serves 25 business lines. MHP has an in-house human resource manager; as a result, the human resource strategy is to cover all departments including MHP as it is aligned with Hennepin County’s human resource team. MHP is a non-profit organization public medical assistance program funded by the MN Department of Human Services. Our Mission is integrating health care and service to enhance the health and wellbeing of our members and the community.

In mid-April 2000, Sherri Worth was faced with some very unsettling news about Pate Memorial Clinic’s future with a competitor potentially moving into the area. Worth was the assistant administrator at Pate Memorial Hospital (PMH) and was also responsible for the Pate Health Clinic (PHC). A study by the competitor was being done to see whether sufficient demand existed to establish a clinic 5 blocks north of PHC. The two biggest concerns in regards to the new competition were:

Healing hospitals focus on patients on a holistic manner. To build this type of care for a healing hospital starts with something as simple as the hospital design. The design of the hospital is very important. Weather there will be a lot of light or not, spacing, and how that space it utilized. “Historically, healthcare

Jones Regional Medical Center is a huge academic health center with 900 beds and are known for its research and teaching hospitals. Additionally, the IT staff at Jones supports 300 applications and 12,000 workstations. The center uses Technology Med (TechMed) for their admitting system. The system includes registration, inpatient charge, payment entry, master patient index, admission, hospital billing, and more. The TechMed system has been accessible since 1998; Jones is beginning to plan a replacement of this systems because of the fragility of the software (Wager, 2013).

We have many recreational centers such as parks and theaters located strategically to make sure everyone gets equal access to these important values. There are parks and biking paths throughout the city to ensure physical health of our citizens and to allow a safe lifestyle for our citizens. However, hospitals are still necessary. Our hospitals have about one hundred-twenty healing pods, twenty of which are the emergency pods. The citizens will then be directed towards their healing pod based on severity of the illness or

Healing Hospitals have specific components that comprise their makeup. They are” 1) A healing physical environment, 2) The integration of work design and technology. 3) A culture of radical loving care” (Mercy Gilbert Medical Center, n.d.). These three components intermingled with spiritualty makes up the basis for the healing hospital.

West Florida Regional Medical Center (WFRMC) located on the north side of Pensacola, Florida competed strongly with sacred heart and Baptist hospitals for patients. WFRMC’s CEO John Kausch was an active member of the Total Quality Council of the Pensacola Area Chamber of Commerce (PATQC) (McLaughlin, C.P., Johnson, J.K., & Sollecito, 2012).. PATQC’s vision was to develop the Pensacola, Florida area into a total quality community by promoting productivity, quality and economic developments in all area organizations both public and private (McLaughlin, et, al., 2012). John

When a patient enters the healthcare setting the primary focus is the process of helping the patient get better. Patient care has emerged into the healing hospital paradigm. This new focus is on patient care and not just the disease process. Healthcare organizations are now recognizing that the latest research demonstrates the benefits of a healing environment. Healthcare providers need to reach people on a personal level. The concept of the healing hospital paradigm research reveals that specific design changes in healthcare

CM spoke to Kiara Gelin (youth) regarding a follow-up on services. Youth reported she continues to attend the Partial Hospitalization program at the Jersey City Medical Center. CM was informed that youth stopped attending the TASC program due to time conflict and youth will resume the program in September. CM and youth disused employment; youth had a job interview at Wendy’s, Fast food restaurant. CM encouraged youth to apply at local jobs in the mall, CM verbally provided youth with a list of jobs that are hiring in the community. CM inquired about the Cook, Eat and Talk program. Youth reported the family will follow-up with the program once the family phone is working. CM agreed. CM and youth discussed mentor

Hospital B was a not-for-profit organization, located in west side of town. It consists of 154 inpatient beds and a geriatric health center with 100-106 beds, 13 transitional beds and 7 rehabilitation beds. Total staff of 914 employees. It is an old facility and has earmarked $20 million for renovation to existing emergency room and ICU. Appendix 1, Table 1 provides an overview of the two facilities before merger and an overview of PRMC after Merger.

There are basically five options in total because there are four other vendors that make X ray films. The competing companies DuPont, Agfa, Fugi, and 3M. DuPont and Agfa can produce quality that is roughly consistent with Kodak. On purely a cost basis, Mr. Rubble would most likely go with DuPont since is of roughly the same quality as Kodak while also costing less than Agfa who also produces a product of comparable quality. The price of DuPont $1.50 per sheet of X ray film and represents the lowest cost of premium quality suppliers.

Cleveland clinic is a specialized academic hospital founded by Cleveland clinic foundation, it is a non-profit corporation established in 1921. It’s located at Cleveland, Ohio and it’s defined as world’s number 1 hospital in 20 consecutive years. It is designed by world famous architect lord Norman forester of England. In terms of design of the hospital, the garden was present in the middle of the front passage way. The garden’s purpose is to please the thousands of daily in and out patients by providing beautiful visual landscape the up high and inspire them. The structure creates and maintain the healing environment for the patients and families. Cleveland clinic begun as a solo building at a single site in 121. It has grown to become the

In addition, our construction team has gone above and beyond in creating the perfect hospital plans that will ensure comfort and privacy for all

Well, the sitting on 4 acres the hospital encompasses Ronald Regan UCLA Medical center, Stewart and Lynda Resnick Neuropsychiatric Hospital at UCLA and Mattel Children’s Hospital UCLA. Some key features I found extremely helpful is their organization. Every floor of Ronald Reagan UCLA Medical Center is devoted to a specific specialty and equipped with all of the essential support equipment and supplies. Every floor has its own satellite pharmacy, dialysis storage, respiratory therapy workrooms, and resident doctor sleep rooms. Additionally; each patient room has the ability to convert into an intensive care unit (ICU) to allow for the continuous care of a critically ill patient in one room. This makes caring for patients extremely easy as everything they need is made available to them at the exact moment of a potential emergency. (Ronald Regan UCLA Medical Center, 2013)

I think that Mr. Christiansen did not make the right move. It was a very generous action taken to ensure the medical staff have the equipment they need to efficiently do their job, but a solution should have been made that involved him and the board members. Collectively, the Board would have been able to determine how the problem could have been solved since it is their responsibility to resolve issues such as the one presented. This could have been done by reviewing the financial status of the organization and determine where funding could be made available, developing strategies to better manage capital budgeting, have a meeting with South Bridge Health System (SBHS) to discuss why they have not upheld their end of the bargain, or other