Case Study for Critical Analysis

1188 WordsNov 5, 20125 Pages
Case Study for Critical Analysis Commonwealth Worldwide Chauffeured Transportation Poompat A. Nudshalai V. Kritthee U. MAGT/ORGANIZATION October 17, 2012 Introduction Commonwealth Worldwide Chauffeured Transportation is a firm that provides a chauffeured transportation services to business travelers. The company is founded by its current CEO, Dawson Rutter, and was originally based in Boston, Massachusetts. Originally, Rutter, meant his company to be small and simple, enabling him to have several days off in a week. However, within six years, the company client base expands, thus presenting an opportunity to set a new benchmark for the chauffeured transportation industry. Currently, Commonwealth…show more content…
We find that “finding the right people” is what Commonwealth should invest most heavily in. Human Resources planning will determine what kind of workers will be hired and how will it effect the company. Since interactions between the drivers and the customers are vital – this is why finding the right people are substantial. The activities will also involve different sources of recruiting new employees such as: advertising in newspapers, using social network (Facebook and etc.) or using headhunters. Then they will be interviewed and screened whether they fit the company’s need or not (as mentioned in question #1). When the new employees have been accepted, the department will also provide training of services that they will need to perform for the customers. Which in this case, for examples: how to drive smoothly, how to handle the customers’ belongings and etc. Along with other trainings, they will be assign their tasks, duties, and responsibility that are required to be performed in order to give to best impression to the customers. Since Dawson Rutter clearly stated that human interactions are the most important in this line of work, finding the right people that are able to perform the company’s goal is the most important. 3. Suggest at least on idea for training, one for performance evaluation, and one for compensation that might be used to develop and maintain a
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