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Case Study on Organisational Communication

Decent Essays

120

Business Intelligence Journal

July

ORGANISATIONAL COMMUNICATION: A CASE STUDY
By Thomas A. Booth
Introduction
The organization chosen for this case study on organizational communication is a small political activists’ organization for which the writer of this paper once volunteered. The organizational communication problem encountered was that the volunteer supervisor did not have projects ready during the scheduled volunteer time slots, and despite a thorough interview process to determine skill-need matches and prior verbal scheduling of volunteer times, this problem persisted for months. With the lack of a communication plan, the consequence was a diminished enthusiasm for the cause and growing level of frustration …show more content…

Alternative Solutions The volunteer supervisor should delegate another volunteer to hand out the written instructions for the volunteer time block, and because of the nature of the work, keep the volunteer time appointment in her appointment book, not just on the general volunteer log. This would have eased the frustration and allowed the writer of this paper to feel like a valuable contribution was being made to this particular cause.

Proposed Solutions
McNamara’s communication plan could be written. The written communication vehicles could include hand written memos, or emails. This former volunteer believes that the supervisor did not see the benefit of investing the necessary time to guide, mentor, or retain the volunteer. A communication vehicle needed to be defined, tasks assigned, and then executed with a communication vehicle defined for feedback.

Values
The value of the frustrated volunteer was the desire to create some quality work and be included within a network of volunteers for this cause. The value of the supervisor was to impress her managers. The values of the volunteer and supervisor were not mutual. If the goals had been mutual, it might have created an environment that would have made it more conducive for the supervisor to take the time to communicate special volunteer projects of value. It’s rather ironic that during the initial volunteer meeting, how the writer of this paper could assist the cause

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