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Business Intelligence Journal
July
ORGANISATIONAL COMMUNICATION: A CASE STUDY
By Thomas A. Booth
Introduction
The organization chosen for this case study on organizational communication is a small political activists’ organization for which the writer of this paper once volunteered. The organizational communication problem encountered was that the volunteer supervisor did not have projects ready during the scheduled volunteer time slots, and despite a thorough interview process to determine skill-need matches and prior verbal scheduling of volunteer times, this problem persisted for months. With the lack of a communication plan, the consequence was a diminished enthusiasm for the cause and growing level of frustration
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Alternative Solutions The volunteer supervisor should delegate another volunteer to hand out the written instructions for the volunteer time block, and because of the nature of the work, keep the volunteer time appointment in her appointment book, not just on the general volunteer log. This would have eased the frustration and allowed the writer of this paper to feel like a valuable contribution was being made to this particular cause.
Proposed Solutions
McNamara’s communication plan could be written. The written communication vehicles could include hand written memos, or emails. This former volunteer believes that the supervisor did not see the benefit of investing the necessary time to guide, mentor, or retain the volunteer. A communication vehicle needed to be defined, tasks assigned, and then executed with a communication vehicle defined for feedback.
Values
The value of the frustrated volunteer was the desire to create some quality work and be included within a network of volunteers for this cause. The value of the supervisor was to impress her managers. The values of the volunteer and supervisor were not mutual. If the goals had been mutual, it might have created an environment that would have made it more conducive for the supervisor to take the time to communicate special volunteer projects of value. It’s rather ironic that during the initial volunteer meeting, how the writer of this paper could assist the cause
In an article written by Susan Ellis she write the two reasons why the employees are resistant to the volunteers “First, whether conscious or not, too many staff have low expectations of the skills or qualifications of potential volunteers, and so design work posing minimal risk if not done properly. Second, volunteer projects are most often carved out of the daily (or periodic) activities of the paid staff, defining volunteers as “assistants” focused on the same goals and strategies as the employees” (Ellis). Both of the claims are flawed since they both lead to conflictions on both parties. The staff don’t want the volunteers to do all the little tasks because they seem to think that the volunteers will do it with a careless fashion. This is all connected because the work the volunteers do is somehow connected to the employees
When one volunteers, it is not for their personal gain, yet rather for the benefit of others. The volunteering opportunity would enable one to make a direct connection with others. Thus, the volunteers get
Volunteering is often seen as free labor. However, there is a significant cost associated with the recruitment, training, and maintenance of the volunteer force. A full-time staff to oversee the volunteer program is necessary as well to ensure volunteers are being used effectively. The recruitment process varies from advertising to speaking at schools to
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The management level of this company has lack communication with their employees. The company never empower their employees, which makes all the employees become lazy and more likely to listen the orders from the SMART group.
Since my arrival in the United States I have never been to volunteer organization before, but all it changes when I come to the Tri City Volunteers. Tri-City Volunteer “is a non-profit organization that provides food assistance and low-cost clothing and household items to the residents of Alameda County.” Our group, The Ace, choose Tri-City Volunteer based on the recommendation of my team member. It is located on Fremont, 18.3 mile away from my home. I had to took an Uber there because I do not have a car. I arrived early in the morning to pack all the ingredients that were given by the donors. Volunteers are people who came there regularly. Most the people there had 1.000 hours of volunteers. Moreover, there two special groups which always there to help volunteer which are the autism group and the deaf group. Even Though, they were not paid, but they still love to help other people. This is the sensation that people who volunteer looking
To begin, it is important for us to understand what organizational communication means. Cheney et al (2011) state “mean to include a whole array of things, such as symbols, messages, interactions, relationships, network, and larger discourses.” This let us know that we are part of the organization and its effectiveness solely depend on the way we talk or communicate with each other. The organization that I work for is Grace living center. It is a long term care and rehabilitation center. We care for the elderly people who were either living by themselves and are unable to carry out their daily activities or were living with family members who could not care for their love ones may be because of too much work load or their schedule of work could
R: MHS counseled dad and member on communication importance and techniques. MHS and dad discussed techniques and skills that can reinforce effective communication in the home. Dad stated he is willing to do what it takes to improve communication with member. Dad is excited about fact that member is now getting out the house with friends but still noticed her communication at home has little improvement. Member agreed to work on her communication with her dad.
The interpretative view of organizational communication developed from a humanistic approach to organizational behavior. The approach views organizations as cultural centers that develop over time. Consequently, the cultural setting of an organization determines the relationship between the management and the employees as well as between the employees. The interpretive organizational communication approach centers on the nature of communication between human beings in their natural environments. Moreover, the approach seeks to establish communication between persons whose incentive to communicate develops from the desire to accomplish the goals that describe the organization.
“Volunteers are not paid; not because they are worthless, but because they are priceless.” This quote stated by Sherry Anderson speaks to individuals who experience a greater reward helping the community or individuals instead of their own financial gains. Although many of us believe these are just “hours” that are essential to graduate, we may fail to witness its profound effects communally and personally.
Communication is the process of exchanging information in such a way that mutual understanding is achieved between two or more people regarding work-related issues. In general terms, it is a psychological process of sharing information to achieve common understanding between ourselves and others (Dunn, 2015). The process of communicating to the community, stakeholders, partners and San Franciscans in order to achieve desired outcome is one that is not novel to the SFDPH. The SFDPH has to communicate public health issues or an outbreak of epidemic to the community as large, and it is important for the channel via which communication flow to be as effective as possible in order to avoid misinterpretation of the message. In the research study which we will further discuss
Volunteers who contribute their time and resources are characteristically at the center of such programs
I’m pleased to inform you that our company would like to offer a wellness program to you and your spouse as a birthday gift. Our wellness program is all about investing in your health and helping you live a healthier lifestyle and make better choices. We believe that healthier the employee and his or her family happier he or she is and a happier employee can serve our customers better and help our company prosper.
Communication is an important skill for people to have in an organisation. Through the interpersonal communication (communication between two or more people) process, people can exchange information, create motivation, express feelings or apply penalties for inappropriate behavior, all within the workplace (Robbins, et al, 2009). According to Eunson (2008) people who lack communication skills in the organisation should be trained to deal with different situation that involve communicating effectively (p. 554). In response to Eunson (2008), this essay aims to prove why interpersonal communication is an important skill to have and how organisation can train employees and managers to use these skills within the workplace. Additionally, the
Business communication can be defined as the process of sharing information among business professionals, prospective customers, and affiliates who are associated with an organization. The essential skills of business communications are currently in demand and highly required for the workforce for the modern workforce. To be an effective communicator is to have the ability to respond with skill, confidence, and assertiveness and is pertinent to the quality and expertise business professionals considered for employment. Hence, knowing how to communicate properly in an organizational structure requires the skill of communication necessary to interact with different levels of management. In a world