Wipro Technologies: Thrust On Quality

The driving factors for a success or failure of implementing Six Sigma is largely dependent on the inputs set forth at the conception and duration of the integration. This whitepaper will compare and contrast these critical inputs for a successful deployment. In order to accomplish this five various companies: GE Electric, W.R. Grace, Royal Chemicals, Diversified Paper and Lemforder. Some of these organizations had very successful results while others failed to reach their full potential. What is clear is the similarities of those that succeed and those that failed.

Six Sigma is a quality improvement philosophy and a methodology and collection of statistical techniques used to implement that philosophy. Six Sigma’s focuses on reducing or removing identifiable sources of changes in order to decrease the number of defects in a product. Six Sigma was developed by Bill Smith and was used to standardize the way in which defects are tallied (Meredith, 2013). As a new way of doing business, six sigma can have a significant impact on the end result of business. There are many way six sigma can be applied. For example, the scientific component of methodology is a structure approach that takes

Azis, Y. & Osada, H.. (2010). Innovation in management system by Six Sigma: an empirical study of world-class companies. International Journal of Lean Six Sigma, 1(3), 172-190.

Critical review of the above mentioned IT case using Thomas Bertels and Arne Buthman 's 10 Criteria for Evaluating Six Sigma Project, using Low, Medium and High are enumerated

Breyfogle III, F.W., Cupello, J.M. and Meadows, B. (2001), “Managing Six Sigma”, John Wiley and Sons, New York.

"The Six Sigma Management System drives clarity around the business strategy and the metrics that most reflect success with that strategy. It provides the framework to prioritize resources for projects that will improve the metrics, and it leverages leaders who will manage the efforts for rapid, sustainable, and improved business results" (Smit, 2007).

First, The Six Sigma, usually intended as a professional plan, includes refining, scheming, and monitoring procedure to minimalize or remove excess while enhancing gratification and increasing financial steadiness. The performance of a procedure—or the process competence—is used to ration enhancement by associating the baseline process competence (before development) with the process competence after directing possible solutions for quality development.

This chapter reports related literatures to describe the methodology and implementation of six sigma. The literature review in this paper is divided into four parts viz: Basic concept, DMAIC methodology, DFSS approach, and Quality deployment.

As the pioneers of Six Sigma in India, WIPRO has starting now put around ten years into system change through Six Sigma. Along the way, it has scaled Six Sigma venturing stool, while serving to take off more than 1000 endeavors. The Six Sigma framework spreads right across over verticals and impacts diverse zones, for instance, wander organization, market headway and resource utilization.

According to the dictionary, six sigma (sometimes stylized as 6σ) is a set of management techniques intended to improve business processes by greatly reducing the probability that an error or defect will occur. It is becoming a well know and useful strategy worldwide. Every company who needs an excellent management will pay more attention at Six sigma. This essay aims to analyze the case which named Tutorial for IT Call Center and using 10 criteria ways to evaluate six sigma projects.

This paper reviews some related literatures to describe methodology, implementation and future researches . The present paper summaries the initial Six Sigma basic concept, DMAIC deployment.

As explained by Kumar and Kaushish (2015), Six Sigma is a “disciplined data-driven approach and methodology for eliminating defects in any process” (p. 7). Six Sigma stresses the reduction of variation within processes by identifying and eliminating the root causes of defects (Jayaraman et al., 2013; Kerzner, 2013; Kumar & Kaushish, 2015). The goal of Six Sigma is to get as close to zero defects as possible. The term Six Sigma comes from the Greek letter σ (sigma) which in statistics represents one standard deviation (Ismyrlis & Moschidis, 2013; Kumar & Kaushish, 2015; Mădălina, 2014). Six Sigma, or six standard deviations, yields a

Six Sigma is a method that provides organizations tools to improve the capability of their business processes. This increase in performance and decrease in process variation lead to defect reduction and improvement in profits, employee morale, and quality of products or services. Six Sigma quality is a term generally used to indicate a process is well controlled (within process limits ±3s from the center line in a control chart, and requirements/tolerance limits ±6s from the center line).

Six sigma is a highly disciplined process that focuses on developing and delivering near perfect products and services consistently Six sigma is also a management strategy to use statistical tools and project work to achieve

The company has demonstrated that Six Sigma could lead to higher quality output, increased productivity, and energised employees. Today, records available in the public domain indicate that more than 30,000 employees have been trained in Six Sigma, with plans to complete GreenBelt training for all salaried employees. Globally, over 11,000 projects have closed and more than 12,000 projects are currently underway. Apart from implementing Six Sigma within the organization, 3M has demonstrated the need to assist their customers in developing creative solutions for their business and manufacturing challenges. Hundreds of 3M industrial business-customer Six Sigma projects have been accomplished. Here, three examples are given of a major automotive manufacturer, a well-known food producer, and a leading manufacturer who had quality problems. The automotive manufacturer had a significant challenge with its largest-selling vehicles. 3M assisted in using Six Sigma to provide a cost effective solution in a short time frame. The well-known food producer needed to keep track of the product that its makes and ships. In the event of a product recall, it needed to locate every food item shipped, right down to the hour it left the production line. With the assistance of the 3M Six Sigma project, 3M-developed