Case Team Analysis of Jenson Shoes: Jane Kravitz’s Story
1088 WordsSep 23, 20135 Pages
1. Problem and Issue Identification
The fundamental issue in the case of Jenson Shoes: Jane Kravitz’s Story is that Jane’s distorted perceptions of Lyndon Brooks causes her to manage him ineffectively. Specifically, disregarding Chuck’s negative perception of Lyndon, Jane opts to give Lyndon the “benefit of the doubt”, attributing his incompetent behaviour to external causes. This in turn, influences her management decisions; instead of using her authority to demand the required output from Lyndon, she makes special allowances for him in hopes that he will realize the potential she originally perceives him to possess. Throughout the analysis, when we refer to her decisions, or managing approach, we are referring to examples from the…show more content…
Additionally, by sticking with her original way of dealing with Lyndon even though it is not working, she escalates her commitment. By taking time to analyze the situation, she would realize that her agreeable approach is unsuccessful.
d. Bounded Rationality
In her decision-making process, Jane operates within the confines of bounded rationality. Rather than considering the complexity of the problem (ie. what factors are causing Lyndon’s behaviour), and developing and evaluating alternative courses of action, she “satisfices. She concedes to Lyndon’s idea to only complete one project and furthermore, to choose which one to complete. While this solution avoids the possibility of Lyndon not completing any project, it is suboptimal; ideally, he would complete both the Latino and African American projects.
e. Organizational Constraints on Jane’s Decision Making
Organizational constraints also affect Jane’s decision-making process. Desiring to be a good manager, she feels obligated to comply to the company’s formal regulation of an “open-door” policy. She takes an extreme approach to this policy by giving Lyndon special treatment to ensure his satisfaction. Furthermore, her decisions are influenced by performance evaluations. Since Lyndon’s performance is a reflection of her performance, she is “conscious of wanting to keep him happy”, so as to improve his performance. Finally, the presence of a reward system and system-imposed time constraints also shape