Causes of Conflict and Resolution Essay

792 Words Aug 22nd, 2015 4 Pages
Causes of Conflict and Resolution
A new director decides to reorganize the department you work in. This reorganization comes about without input from the employees and many of the nurses that you oversee are feeling resentful of the change. As a nurse leader, identify factors that may lead to conflict and ways you can manage them.
The nursing profession necessitated people to work closely with others whose background and culture are different. People can hold different values potentially affecting these relationships, which may result in conflict. Sound communication or conflict resolution skills can decrease the risk of conflict. Cultural diversity, combined with the stress of providing quality care, often results in conflict (Pettrey,
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• Compromising - refers to a bargaining process that frequently ends in a less-than-ideal solution as concessions are made (one party may be willing to give up something on this issue to gain leverage for another). Still, this approach may be useful in arriving at a temporary settlement on a difficult issue, or a quick fix when time is of the essence. It’s best used for issues of mild to moderate importance – you wouldn’t want to compromise on an issue of patient safety, for example. And it may work well when both parties have equal power in the hierarchy and are equally committed to their position.
• Collaborating is true problem solving. The goal is to find a common solution when both sets of interests are too important to be negotiated – for example, when an issue of patient safety is at odds with the need to use limited resources strategically. The process of collaborating includes high amounts of both confidence and teamwork, as parties with different viewpoints attempt to merge their insights and work through the conflict. This is generally considered the most effective style of managing conflict, yet it also has pitfalls – use it for everything and you’ll find yourself spending exorbitant amounts of time sorting out trivial issues.
• Avoiding conflict is not generally advised. Yet even this tactic can be used strategically, for example to create a delay that allows people to cool down or gather more information. Experts recommend

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