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Challenges In Terms Of Customer Service At Nordstrom Inc.

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Nordstrom Inc. has of late experienced numerous challenges in terms of customer service. First, customers complain that they have to wait for long hours in queues in order to purchase products. The consumers also claim that when they voice their issues and complains via appropriate channels they are not resolved. They accuse the Company of not conducting follow ups on customer concerns in order to address them. Some customers even claim that some of the employees seem not be even aware of the products that the Company is selling. They claim that the Company is yet to fulfill some of the promises it pledged to them.
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