Challenges of Developing Interactive User Manuals

The first versions of WWW ((what most people call “The Web”))) provide means for people around the world to exchange information between, to work together, to communicate, and to share documentation more efficiently. Tim Berners-Lee wrote the first browser (called WWW browser) and Web server in March 1991, allowing hypertext documents to be stored, fetched, and viewed. The Web can be seen as a tremendous document store where these documents (web pages) can be fetched by typing their address into a web browser. To do that, two im- portant techniques have been developed. First, a language called Hypertext Markup Languag (HTML) tells the computers how to display documents which contain texts, photos, sounds, visuals (video), and animation, interactive

There are several techniques used in the documentation process. As a system analyst I would propose to the members of this group a straightforward standardized approach. A reasonable suggestion for this project would be to use the Procedure Manual technique for documenting this system. The Procedure Manuals will provide instructions on how to operate and understand how the system works. These manuals are also used as a guide that can be updated at different intervals for future users. Procedure Manuals are also made available to users via the Web. This new approach has made it convenient for users to seek support in a much faster way by offering a FAQ page, and online chat (Kendall & Kendall, 2011). In

And then finally, within Firefox is a classic tool called Web Developer that gives a lot of data and information that anyone

Tracking select a paragraph and adjust the space between characters, both Tracking and Kerning use the same combination of shortcut keys (Alt+ left or right arrow). When a user has a range of text selected, then the user tracking.

$100 million web-enablement initiatives have been executed by Cisco in early 1990s. Cisco strategy was to use all standard equipment, tools, and smart group of people to apply the web-enablement. Most of the interactions were network-based and begin at home page of cisco which allowed the employees to communicate with customers, partners, and suppliers more efficiently and effectively. Applications of intranet and internet were created as a part of these initiatives. Most efficient applications will be illustrated in the following lines.

Beginners and casual users often find the jargon-filled help system frustrating and the lack of icons and menus unfriendly.

Technical documents, as is the homepage of Claflin University’s website, always have a target audience that dictates how information is structured for presentation. After some research, I found that university websites are mostly visited by prospective students and their parents; the target audience. These visitors’ visits are prompted by the need to complete some exploratory task such as finding out the cost of tuition or if a major is offered at the university. The homepage of a website sets the standard by which these visitors will hold the entire website, demanding that it meets the three (3) measures of excellence I will explore; accessibility, professional appearance, and clarity.

Developing Web contents involves shaping and making many choices involving technical, aesthetic, and usability concerns. With the expanding technical options for communication on the World Wide Web, it is tempted to focus only on issues such as hypertext markup language (HTML) syntax, page layout, or the latest and flashiest technologies. However, there needs to be a broader approach in order to articulate the information content that is to be conveyed. There is also a need to pay attention to the characteristics and qualities of the Website as a medium for communication so that there are not merely duplicate practices intended for paper and other media.

This research report was to understand the background of the software architecture and how it interrelates with the architecture of web browser. Having a working reference that could be used for the project will help both during maintenance and design time.

This section requires some research. Many resources the class offers are excellent and should remain the same. For example, Lynda tutorials provides visual, step-by-step explanation of processes. The current textbook used is Learning Web Design by Jennifer Robbins (2012), which is outdated for the

P2.3 Select and use appropriate editing and formatting techniques to aid both clarity and navigation

Summer of 2017, I was employed as a warehouse manager as well as a truck driver for deliveries. I was driving a large cube truck with a manual transmission through the mountains of Kentucky. The truck was almost at max load capacity and I would not have made it up the steep hills in an automatic as I was passing other trucks struggling to keep momentum to the crest. The company also saved on fuel costs by the drivers being able to keep their trucks in a single gear rather than an automatic constantly downshifting to keep the revs in the power-band. Automatics may outperform manuals in everyday driving but cannot keep up in heavy duty or performance applications.

Hundreds of Royal Caribbean cruise sales and service agents each take dozens of calls each day, and I ultimately help provide those agents with readily accessible, thorough information they can provide to callers with little notice. I edit the company intranet pages, which supplement the consumer websites but offer agents a source for concise information without the clutter of promotional marketing language. The intranet also provide training materials for agents as well as background information that should not be shared on an external website. I write in hypertext markup language (HTML) to ensure that links point to the appropriate internal and external sites, that graphics match the text on the pages, and that material has not become

Navigating a website is similar to driving in a busy city for the first time and as we all know this can be time consuming and you can get lost very easy if you do not have a road map. Like a driver, users are concerned with knowing how to get from point A to Z and how to get back to where they were previously. Website designers can prevent this problem by applying design guidelines and arranging web content information carefully to help users find their way. Shubin, & Meehan (1997), provided these tips, “Use of clear and consistent navigational aids (page

Management information systems is an integrated computer based application used to access useful, timely and accurate information to allow the user to make appropriate decisions, and to manage information effectively and efficiently. The amount of data collected is increasingly larger every day when it comes to management information systems. For employees the information includes such things as name, address, gender, social security number, work habits, likes and dislikes. For the customer, data collected include name, address, gender, credit card number, likes and dislikes. The question is how do we handle