CHEMICAL BANK CASE
Executive Summary
The retail bank division of Chemical Bank was performing a radical organizational transformation into a market-focused and customer-focused organization after the 1991 merger with the Manufacturers Hanover Corporation. The new vision of the bank was to shift its image from a narrow provider of traditional financial services to a broader and innovative provider of superior financial service and advice for targeted customer groups. The objective was to position the bank in order to remain competitive in a very challenging and changing business environment characterized by intense price competition, outflow of deposits to mutual funds, rapid technological change and more sophisticated and demanding
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For example, BSC is usually a senior and middle management tool. An adequate use of BSC demands the involvement of employees and contributors and all levels (specifically at the lower end). Also, avoid implementation complexity by defining fewer targets and measure accomplishment with simple indicators. Proven success is found where BSC objectives are linked to compensational motivators. Finally, since training is the basis of BSC, employees demanded to learn and develop new skills need to be appropriately evaluated. This will allow an efficient deployment of the BSC plan as its execution progresses to its final target.
The Chemical Bank team persevered and fulfilled its new business strategy. BSC helped in maintaining focus on common objectives through all areas of the organization. Its mentors and collaborators were determined, smart, and flexible when obstacles were met while its business grew and its organization changed for the better.
CHEMICAL BANK CASE
QUESTIONS:
1. What is Hegarty attempting to accomplish with the Balance Scorecard?
Michael Hegarty, head of the Retail Bank Division of Chemical Banking Corporation was trying to accomplish a major cultural, organizational and strategic change in the Retail bank in order to transform the bank into a "customer focused organization" whose mission was to provide superior financial
My company is a Canadian company called TD Bank. Yes banks are mega-glutinous, self-serving machines and TD has these characteristics similar to what we expect and perceive of such institutions. However, I like the leaders of this bank. They play the big boys game but over the years, their community support initiatives, programs, education and financial funding have proven their backing for various communities and entrepreneurial efforts. The following describes how TD Bank has embedded an element of long-term wealth creation into their enterprise.
Delivering on the bank's new competitive positioning also required changes to the intangible aspects which are not visible to customer.
1996-1998 Manufacturers Merchant Bank a leading merchant bank of the time new and innovative, the Vice President in charge of operations, Adrian Keys was a transformational leader, he had a vision for the bank which he communicated effectively to the staff, he also asked for feedback from the staff and to my surprise based on my previous work experience he listened, and adopted the sensible ideas, these ideas didn’t necessarily change his vision but were more folded into it, and used to help get buy in to his vision, he empowered staff to be the best that they can be encouraged furthering education, and instituted a flex hour system for those who were going to school. Mr Keys also started in house training program whereby he brought IMP into the office to carryout departmental training
The case at hand takes place under commercial paper law. Commercial paper is a written instrument or document such as a check, draft, promissory note, or a certificate of deposit, that manifests the pledge or duty of one individual to pay money to another. A standout amongst the most critical parts of commercial paper is that it is negotiable, which implies that it might be unreservedly exchanged starting with one party then onto the next, usually through indorsement. Since commercial paper constitutes personal paper, it is transferable by deal—and could be credited, lost, stolen, and burdened. The most crucial sort of commercial paper is a promissory note, a composed promise to pay cash. A promissory note is a two-party paper. The maker is the person who guarantees to pay while the payee or holder is the individual to whom installment is guaranteed. The payee might be either
Multiplying Sun Coast’s book value of equity with 0.8 gives a value of $47,095,840 (Figure 5.1) for the company’s market value under this assumption. This results in a share price of about $5,233 with a total number of shares outstanding amounting to 9000.
For the past quarter, it has become clear that chemical sales have been steadily declining. After researching options to improve sales, the team and I have cycled through the stages of the bridge model to identify the problem, generated options and have chosen two solutions (Adair, 2013). This memo outlines two possible solutions although we strongly suggest Option 1 as the first course of action. Option 1 will allow us to increase revenue and on a recurring basis. We are confident in recommending Option 2 after evaluating the timeline as we could implement this strategy almost immediately. Both of these are feasible options to achieve the goal through the most efficient means and focus on cause and effect relationships (Mele, 2010).
In the BPO vertical of firms like IBM they recruit visually impaired people as their trainers.
All players’ can borrow any amount of money from the bank throughout the game but only when it is the player’s turn. However, the loan must be in increments of $10,000. Along with receiving your loan, for every $10,000 increment you request, the banker will also issue the player a “promissory note every unit of $10,000.”35
Thus, each bank needs to differentiate their product offers to customer, strengthen their portfolio, and improve services, etc depending on its strategies.
“Change isn’t simply about embracing something unknown, its’s about giving up something old for something new” (Halvorson, 2012). Change can be hard for many and this can be seen within the organization of Precision-Chem Dry who has not made many changes since opening its doors in 1995 and is now struggling to stay afloat. Previously, a management issue relating to both finances and resources has been identified within the organization of Precision Chem Dry and an evaluation of the organization’s needs was performed to determine where changes could be made to bridge the gap between present and future state. Knowing that change may not be easy, several solutions have been identified to assist Precision Chem-Dry in implementing the necessary changes to ensure previously determined organizational gaps can be overcome.
• This tactic is less budget friendly, and therefore it may not be able to eliminate the extra costs quickly enough to achieve the $60 million target.
Product innovation – Since all banks are offering similar products therefore differentiation is important for future survival.
In 1996, Citibank was an emergent banking institution attempting to increase its market share in the competitive Los Angeles area. In order to do so, the bank’s strategy was to focus slightly less on their financial growth, and much more on providing “a high level of service to its customers”. Management viewed this paradigm shift as “critical to the long term success of the franchise”.
Menton Bank had historically focused on corporate businesses, an its share of the retail consumer banking business ha declined in the face of a aggressive competition from other financial institutions. Menton Bank’s new focus is on customer service, trying developing a stronger consumer orientation at the retail level. The goal is to seize the initiative in marketing the ever increasing array of financial services now available to retail customers (Lovelock, Wirtz, pg. 521)
Identify and critically appraise the main trends that have taken place in corporate and wholesale banking over the past twenty years or so. In your answer make a critical appraisal of the effect these trends have had on the nature and structure of the industry