Change Management in Ptcl (Pakistan Telecommunication Limited)

2073 Words Apr 8th, 2012 9 Pages
Pakistan Telecommunication Company Ltd.
Pakistan Telecommunication Company Limited (PTCL) is the largest telecommunication company in Pakistan. The company provides telephony services nation-wide and is the backbone for country's telecommunication infrastructure despite arrival of a dozen other telecommunication companies, including giants like Telenor and China Mobile. The company operates around 2000 telephone exchanges across the country, providing the largest fixed line network. Data and backbone services such as GSM, CDMA, Broadband Internet, and IPTV, wholesale are an increasing part of its business.

1. The Nature of Change Undertaken by PTCL

Privatization of PTCL
In July 2006, the process of privatization took place in
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Following is the investment plan tally from annual report of PTCL 2005:

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d. People

The modern Government policies let cellular companies to penetrate faster in Pakistan the following graph is taken from the annual report of PTCL 2005:

Firstly the PTCL was just offering telephone facility without any modern technological advancement in it with more rates, but by the invasion of different cellular companies customers started moving toward them by leaving the monopoly of PTCL, following graph from annual report of PTCL 2005 showing the continuous growth of cell phone subscribers:

Including such the basic problem which PTCL was facing that in 2004-5 there was a rapid growth in the collection of general sales tax from mobile companies instead of PTCL, means the performance and demand of PTCL was clearly decreasing. Following table from annual report of PTCL 2005 showing the rate of GST collection of PTCL with the comparison of Mobile companies:

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Following are some facts about the subscribers of Cellular Companies in Year 2004-5:

|S # |Companies |Subscribers |
|1 |Paktel Limited |943904 |
|2 |Instaphone |360117 |
|3
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