Change Paper

In looking at another hospital’s experience, Riley Hospital for Children in Indianapolis was able to decrease their lag between shifts by 45 minutes (Trossman). The article also goes on to state that children’s families felt that “call lights were not being answered promptly, and couldn’t get the nurses attention if their child needed a pain pill or other care” (Trossman). During report time, the healthcare staff can be far more engrossed in that part of their day rather than the call lights or a patients needs hoping that the nurse’s aides could take care of the issue until report time is over. Having the nurse at the bedside far sooner could show patients and their families that the on-coming nurse is readily available. Bedside reporting doesn’t seem to be a new concept even though the research is fairly new. In an article from 1978, Pepper states “bedside report ensures better continuity of care by being more accurate and more complete than the conference report”. This is true in many ways, for example, how often are nurses in a rush to leave from a hectic day and forget about a dressing change or IV bags? If nurses are doing a bedside report rather than the traditional report they would

The health care institution has been considering a wide array of solutions to improving the quality of patient care within the facility, and it is now believed that a suitable course of action is represented by the improvement of the nurse reporting at the bed of the patient, at the change of the shifts. This strategy is beginning to draw more attention within the medical community, but it has yet to be fully adopted by the health care institutions.

The hand over process of communication between nurses to nurses is done with the intention of transferring essential information for safe, and patient centered care. Traditionally, this shift report has been done away from the patient’s bedside, at the nurse’s station, or other place like staff’s room. In addition, the shift report used to be delivered through audio recording of the patient’s information. These reporting mechanisms did not include face-to-face reporting of the patient information, nor involvement of patient. Therefore, information regarding the patient’s care was not shared with the patient, leaving them out of his/her own care plan. Recent studies and development of Patient Centered Care Philosophy have challenged this belief of giving a report away from the patient. Tan (2015) said, “Shift report must not only be restricted in nurse to nurse communication, but it must involve patients as the recipients of care” (p. 1). Incorporating the patient into the end of shift report is essential for providing patient centered care and patient satisfaction. Nurses at the St Jude Medical center in the acute in-patient rehabilitation unit are not exceptional. Most of the end of the shift report between nurses are still done away from the patient. Aim of this paper is to make a change in the work place, which is the process of giving end of shift report at the bedside incorporating patient and families in the acute in-patient rehabilitation unit at St Jude Medical

Currently at the hospital I work in does not require bedside reporting in high acuity areas such as the emergency department. The current practice is to first identify the nurse for the assignment you are relieving, which often times can be multiple nurses. This often leads to very brief exchange of patient information so that each nurse can get to the next person and start care or leave for the day. Due to the nature of an emergency department, patient population is extremely diverse yielding reports regarding patients of different ages, diagnoses, and acuity. Couple the diverse nature of clients with the brief interactions between nurses to communicate what is presumed important regarding patient care while attempting to maintain privacy all with the distractions of a busy nursing station and it is likely some piece of information may be missed or overlooked.

Traditionally, nursing shift-to-shift reports were organized methods of communication between only the oncoming and leaving nurse, designated to a location such as the central nursing station or nook of a hallway. Shift reports can be considered the foundation of how the day is going to plan out because it introduces the patient, diagnoses, complications, medications, consults, upcoming test and the entire plan of care. These reports are full of complicated and vital information and while set in certain locations that are vulnerable to interruptions, such as the nursing station, medical errors and miscommunication are more likely to be made. The Joint Commission’s 2009 and 2010 National Patient Safety Goals (Joint Commission, 2015) included two patient safety standards, first to encourage patients to be involved in their health care plan and second, to implement a standardized communication process for handoff reports between providers. Soon after in 2013, The Agency for Healthcare Research and Quality under the United States Department of Health and Human Services introduced a set of strategies to improve patient engagement along with safety and quality in patient care. Within these strategies the new method of nurse bedside shift report was developed, which suggests nurses to conduct shift-to-shift reports at bedside in the room of each patient, rather than out of the room. The benefits of this new method were

Traditionally nurses delivered clinical information about the patient, the clinical events on their shift and the plan of care to the oncoming shift to ensure continuity of care and to make sure that their colleagues were informed about tasks or instructions that needed to be completed by the next shift. This process had a variety of names; report, handover or handoff. The format was often different from unit to unit. It usually took place in an off stage room or office or at a charting station from away from the

Bedside reporting involves giving information or a report to the oncoming nurse in the presence of a patient. This method gives the patient an opportunity to ask questions and get clarification regarding his or her care. Bedside reporting increases patient satisfaction, quality of healthcare and nurse-to-nurse responsibility. Hospitals need to design a better handoff process that can easily reduce patient risks and increase patients’ involvement in their care. Emergency rooms shift reports usually take place at the nursing station of every patient care area. The departing nurse gives information verbally to the oncoming shift. Therefore,

The authors of this article performed a search looking for only qualitative research articles that were based on the experiences of nurses at the time of shift change/nursing handoffs. One hundred and twenty-five qualitative articles between 1988 and 2012 met the initial inclusion criteria and 50 articles were evaluated and a final sample of 29 qualitative articles was analyzed and utilized for this study and included (Abraham, Kannampallil & Patel, 2013). Only articles that described nurse to nurse shift reporting was used.

Communication between nurses at report change is essential. The next nurse needs the most important information whether it is as Situation-Background-Assessment-Recommendation (SBAR) that the Institute for Healthcare Improvement (n.d.) outlines to use or in another form. The case of Rio Grande Regional Hospital Inc v. Villarreal discusses how one nurse breached the standard of care because the record reflects that from the time Hermes was given the double-edged razor until he died neither Nurse Bergado nor any other nurse checked to see how Hermes was doing in the bathroom” (Find Law for Legal Professionals, 2016). At Baylor Scott & White at All Saints, we have a policy that each patient is rounded on physically every hour.

Change of shift in the nursing profession is unique (Caruso, 2007). Information is transferred between nurses verbally and through written communication. In many facilities shift report from one shift to another involved sitting down and getting all your orders from a caredex and then talking with the previous nurse face to face going over pertinent information regarding their patients. This type of report usually happens in a report room or sometimes in the hallways or other common

First, baseline data were collected on nurse perceptions about the shift report process and patient perceptions about nursing care were. The authors adopted the ‘Patient Views on Nursing Care’ patient survey tool (Larrabee et al. 1995) to perform the survey. Then same data were collected and analyzed three months and 13 months after the new approach was implemented. The data analysis approach included analysis of variance(ANOVA) to compare data collected during the baseline survey and data collected after the new approach was implemented.

Recognizing that patient participation is vital to their personal medical care, healthcare organizations are conducting nursing staff shift reports at the bedside in the patient’s presence. Bedside reports aim to avoid communication failures by exchanging real-time information at shift change. Bedside reporting is a new alternative to the customary change of shift report that traditionally takes place in a unit hallway or at the nurse’s station. This provides an opportunity for questions before valuable information is lost or overlooked. In this literature review of bedside shift reporting, three studies were compared in order to show that a patient’s perspective is valued as they can see and hear from the team of professionals who are providing their care. Bedside shift report also improves the nurses’ understanding of the patient’s condition as the nurse is able to visualize the patient and share relevant information.

Patients in a hospital and/or healthcare facilities have to be cared for all day and all night, everyday of the week by nurses. The usual way to fulfill this need is to divide up the day into three 8-hour shifts. Different shifts have been put into place to help improve nurse satisfaction, decrease the nursing shortage and save the hospital money. The 24-hour day is made up of two 12-hour shifts; 12 hours in the day and 12 hours at night. There has been quite an ongoing debate over the years regarding this issue of nurses working over 8 hours in a single day. Many people, such as hospital nursing administrators, have reason to believe that working long hour shifts causes more errors in

The term 12 hour shift is used to refer to a two shift system associated with an extended working day, as supposed to an eight hour workshift. Twelve-hour shifts have become the normality and standard shift option for nursing over recent years across the United States (Harris, Sims, Parr, & Davies et al., 2014 p.606). Longer work hours are viewed as a positive impact on recruitment, potential financial savings, retention, and enhanced continuity of care (National Nursing Research Unit, 2013; NHS Evidence, 2010). However, it’s also evident that longer shifts result in nurse fatigue, errors, and reduced alertness. The concept of longer hour shifts have become quite the controversial topic among the healthcare system.

Bedside shift reporting is a National Health Care Initiative, and the most effective collaborative method of communication. All nurses and PCA’s are required to give a bedside shift report and rounding with your patient, No