Change The Culture Of Health Care

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Change the Culture to Improve Communication in Healthcare The complexity of medical care, coupled with the inherent limitations of human performance, make it critically important that clinicians have standardized communication tools, create a favorable environment in which individuals can speak up and express concerns, and share common ‘‘critical language’’ to alert team members to unsafe situations (Leonard, Graham, & Bonacum, 2004). A communication tool corresponds to the procedural and contextual aspect of transferring message from sender to receiver. A favorable environment corresponds to organizational domain in which sender and coder’s attitude, experience and perception collectively aids in ensuring timeliness and efficiency of the…show more content…
It is difficult to fathom that the intelligent and qualified healthcare professionals who spend nearly a decade in the medical schools, cannot develop a firm grasp on the basic elements of communication. It may be the case there is no lack of individual capacity but internal and external environment influences do not allow healthcare professionals to communicate effectively. Providing care to patient is a teamwork effort, both from clinical and administrative perspective. It cannot be performed alone. It is only through conversations, documents, meetings, and memos, after all that people actually coordinate their activities. All this communicative behavior often referred to collectively as a discourse of a group or community is thus recognized as the principal means by which organization members create coherent social reality (Cyphert, 2007). Healthcare administrators cannot escape the effect of organizational culture on the communication channels. Schein (1990) describes the organizational culture as a pattern of basic assumptions, invented, discovered, or developed by a given group, as it learns to cope with its problems of external adaptation and internal integration, that has worked well enough to be considered valid, and, therefore is to be taught to new members as the correct way to perceive, think and, feel in relation to those problems. The relationship between the communication and the organizational culture lies in the fact that a
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