preview

Change Within Organizations, A Necessary Process For Its Growth

Decent Essays

Introduction Change within organizations is a necessary process for its growth. According to Van de Ven & Sun (2011), it is very important for any change being made to be consistent with the organization’s long-term goals. Misalignment of the firm’s goals with the proposed change will cause breakdowns and gaps in the process. ABS Corporation is currently undergoing an organizational change, on how services are being offered and delivered to the client. The firm is moving from a holistic model, to a variable model, allowing the implementation team to customize each service to the needs of the client. This model will also allow the implementation team to design services according to the client’s price. The model is designed to increase …show more content…

It is at this stage that frustrations and anger will occur as employees feel uncomfortable and scared. Also this stage forces the organization to rethink its behavior and values in order to adjust to the coming change. Two factors play a huge role in the success of the change at this stage: communication and time. Paun (2014), views time as necessary is order to people to not only understand the coming change, but adapt to the change. Communication makes employees feel important throughout the process. For the past ten years, ABS Corporation has been operating under a holistic model with customers. This model did not allow the sales department to sell the appropriate solution to the clients, nor did it allow the implementation department to design a solution that best fit the clients. Although the productivity was favorable, the quality provided to clients were not up to the industry’s standards. Also the firm did not properly maximize the provided resources as there was no clear direction for selling and designing solutions. After further research, the variable model will be introduced within the coming months. This model will provide a more customize service to clients. In designing this product, the firm’s mission- to provide the best level of service and products, was taken into consideration. The variable model is made up of three packages: the silver,

Get Access