Chapter 1 Company Background History Invita was initially established to upgrade the contact

1400 WordsApr 23, 20196 Pages
Chapter 1 Company Background History Invita was initially established to upgrade the contact center of BBK, one of Bahrain's largest commercial banks. It started its operations in the year 2000 as part of BBK, before becoming an independent entity in 2005. Today, Invita's clients range from financial institutions to telecommunications service providers across the region. Having identified a clear market gap in the region, where customer service and contact centers focus mainly on CRM, Invita offers support that markedly enhances the customer relationship management process through a trade-marked global technology, and also provides services that introduce and implement new processes to increase business efficiency stretching business…show more content…
Including: customer services, technical help desk, queries and reservations. Your telesales and telemarketing activities will also be managed by Invita’s highly trained team of advisors. Invita’s secure technology can also handle payment collection activities. Companies that wish to use Invita’s automated services can choose from a wide selection of options, including interactive voice response (IVR), text-to-speech (TTS), speech recognition (SR) and short messaging service (SMS). Services Offered Invita’s suite of services has been developed to reflect this philosophy, providing a comprehensive solution to enable you to achieve sustainable success. Invita offers three main areas of BPO services: interactive, non-interactive and automated. By off-loading your most labor-intensive business activities, we can free up in-house resources to focus on your company’s strategic planning and business development. Organization chart Functions OF Officer Mr. Rahul bhalla : General Manager Mrs. Amal Hawamdah : Accounts Department Mr. Nawaf Al-Meer : Sales Department Mr. Randhir Singh : IT Department Mrs. Amal Jehad : Group Manager Mrs. Sheza Muradi : HR Department Mr. Charles Anthony : Service Excellence Department Related Industries Selah Al-Bahrain Company 6Pins Company Chapter 2 Narration of Experience Practicum Orientation Vocational training is the primary motivation to enter a profession which gives you the opportunity to start work and

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