Chapter 8 Has A Section That Discuss Roles Norms And Cohesiveness

There are two integral part of the healthcare business, the clinical and administrative aspect in maintaining the doctor’s office or clinic. The clinical will be when the physician provider’s services to the patient and the administrative will be the collection and handling of the patient’s payment.

One of the concept I noticed while I was at Boys & Girls Club was the statues and roles. Each staff member had their own important roles that they played part in at B&G Club but the same status; their status was B&G club staff member. For example, Joe status was a staff member but a higher advanced one; Joe was the manager of the club. He had more important roles then the other staff members. Joe made sure everything was going in order. Another staff member is Jeff. Jeff’s role is less demanding. He just helps around Joe and make sure the kids are behaving. Each staff member had a different role they played. Either it was the manager. helping recreations, or small groups, they each put in a different part to help out.

In his article “The Role Set”, Dr. Charles Horvath provides a definition of a “role” in an effort to reach a consensus that will allow organizational roles to be more widely and cohesively studied and discussed (Horvath, pg. 1). He explains that a role is a “set of relationships, responsibilities, restraints and rights,” that determine how a person’s role within an organization helps to advance the organization’s overall purpose (Horvath, pg. 1-2). He also clarifies that a person’s actions and behaviors are governed by the expectations (responsibilities) and rules (restraints) of the organization as they relate to that individual’s role (Horvath, pg. 3-6).

| Groups also have members who play certain social roles: * Encourager: Praises the ideas of others. * Harmonizer: Mediates differences between group members. * Compromiser: Moves group to another position that is favored by all group members. * Gatekeeper/expediter: Keeps communication channels open. * Standard Setter: Suggests standards or criteria for the group to achieve. * Group observer: Keeps records of group activities and uses this information to offer feedback to the group. * Follower: Goes along with the group and accepts the group 's ideas (Roles in Groups, 1999).

Health Care Administrators play a very important role in the health care industry. Hospitals provide services to everyone in our society. The Health Care Reform (ACA) provided insurance to a lot of uninsured citizens which increase the demand in hospitals and it is one of the main causes of overcrowding emergency rooms in hospitals.

Her duties are more than just answering the phones, and taking messages for the staff. She is responsible for enrolling students, transferring students, and monitoring and checking records as the teachers turn them in at the end of the year. While interviewing her, I witnessed her checking a student’s attendance for a parent on the phone. She used the Information Now computer program. Her role also serves as the first line of interaction for a person entering the building. She has to buzz in all visitors as she works typing papers and filing them for the school. Being that the district is small, the elementary and upper grade level building share one nurse. This means that if there are minor medical issues the secretary will handle them, i.e. passing out ice

The main duty of the health care coordinator is to develop the coordination among the nurses, doctors, senior physicians and patients and perform all the clerical tasks with the hospital. Other than these the communications role in the centre is also played by heath care coordinator. Responding the phone calls and answering the doctor and patients queries is also the responsibility of heath care coordinator. It would not be wrong to say that the health care coordinator will play role in the management and coordination of operations of hospital.

A Medical & Health Services Manager can also be known as a nurse manager, office manager or program manager. Depending on where healthcare managers work, wither a hospital setting or clinical setting, their primary duties can vary. Primarily they plan, direct and coordinate medical and health care services. They can also deal with accounting, budget planning, expenses and financial reporting. Their main job is to assign and oversee “activities of medical, nursing technical, clerical, service, maintenance, and other personnel. They maintain communication between governing boards, medical staff and department heads by attending board meetings and coordinating interdepartmental functions.” (“Medical & Health Services Managers,”2016).

“Similarly, formal role definitions and written rules may have been developed, but all too frequently they exhibit little or no influence on the behavior of members” (Scott & Davis, 2007, p. 29).

Administrators must be able to learn and lead when regulations and laws change so that the medical organizations they lead are in legal working order. Finance management of costs for the facility and patient billing to creating work schedules are just a few of the duties and administrator is found doing on a daily basis (O*Net Sites, 2015). It is standard for an administrator to spend part of his or her time communicating with physicians and staff. Evaluating staff procedures along with quality assurance helps keep medical facilities within safety guidelines so patients get the best care possible (O*Net Sites, 2015). This being said this profession carries a lot of responsibility to those they lead but also to

There are numerous entities involved in making a healthcare facility run smoothly. The hospital administrator is responsible for overseeing services, programs, facilities, staff concerns, balancing budgets, and setting policies (Healthcare Management, 2016). The hospital board makes sure that the administrator is qualified and operating in the best interests of the hospital. Just to name a few of the behind the scenes hospital employees, there are those taking care of billing/finances, training/education, food services, security, registrars and those hired for caring for patients which include physicians and nurses, the numerous specialty services such as anesthesiologists, cardiologists, neurologists, and psychiatrists. Of

1. A formal role is a role that is assigned by a superior power in or outside of the group. Our group didn’t assign formal group roles. We all helped where needed. The closest thing to a formal role was the secretary who “takes minutes of meetings, prepares reports for further discussion and decision making, and reminds members of past actions that may have been forgotten” (145). I always took the group minutes. It wasn’t something decided upon by the group. Moreover, I just had pen and paper out the first time and thus took on the role every other time afterward.

Norms are not only the rules of the group but they also indicate patterns of behaviours and roles that people play within the group.(Terry, Hogg, 2000).

Each role consists of activities and attitudes that are expected from an individual to perform according to the persons around him (Kotler & Armstrong, 2010).

The ____ focuses on different groups’ roles and responsibilities in order to meet the goals and policies set by top management.