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Chapter 9: Behavioral and Organizational Issues in Management Accounting and Control Systems

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Chapter 9

|Behavioral and Organizational Issues in Management Accounting and |[pic] |
|Control Systems | |

QUESTIONS

9-1 In the context of a management accounting and control system, control refers to the set of procedures, tools, performance measures, systems and incentives that organizations use to guide and motivate all employees to achieve organizational objectives.

9-2 The four stages that are needed to keep the organization in control are:

1. Plan: develop an organization’s objectives, choose activities to …show more content…

9-10 An ethical control system is a system that promotes ethical decision making in an organization. Key elements include the following:

A statement of the organization’s values and code of ethics.

A clear statement of the employee’s ethical responsibilities for every job description and a specific review of the employee’s ethical performance as part of every performance review.

Adequate training to help employees identify ethical dilemmas in practice and learn how to deal with the dilemmas.

Compelling evidence that senior management expects organization members to adhere to its code of ethics. This means that management must provide a statement of the consequences of violating the organization’s code of ethics, establish a means to deal with violations of the code of ethics, provide visible support of ethical decision making, and provide a private line of communication from employees directly to the chief executive officer, chief operating officer, head of human resource management or board of directors.

Evidence that employees can make ethical decisions or report violations of the organization’s stated ethics without fear of reprisals from superiors, subordinates, or peers in the

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