Characteristic of Business Communication

829 Words Aug 10th, 2013 4 Pages
Communication skills are of utmost importance in managing information and technology in any organization. List the characteristics of communication and discuss the seven barriers to effective communication.
Communication in simple terms is a transfer of information between people, resulting in common understanding between them. According to Newman and Summer , “ Communication is an exchange of facts, ideas, opinions or emotions by two or more persons”

Communication has the following characteristics:-
It is unavoidable – It is impossible not to communicate, since we communicate unintentionally all the time, even without the use of words. Our body language, the way we dress, the importance we give to arriving on time, our behaviour and
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The mode and manner of communication may vary according to the situation.
7 Barriers to effective communication
Environmental Barriers:-
An environmental barrier is the same as physical noise , which could be in the form of distracting noise, which could be in the form of distracting sound, an overcrowded room , poor facilities and acoustics. All this may hinder the ability to listen to and understand the message.
Individual Barriers:-
A major barrier to interpersonal communication is a tendency to judge, evaluate, approve, or disapprove the views of another person. This happens particularly in situation where we have strong feelings about something. In such cases, we tend to block out the communication and form our viewpoints.
Organisational Barriers:-
Organisational barriers happen in organisations which are too hierarchical. Organisation having multiple layers of communication, messages may have to pass through many levels before they finally reach the receiver. Each level may add to, modify or completely change the message, so much so that it becomes distorted by the time it reaches the intended receiver. In other words, there is likely to be loss of meaning and the message may not reach the receiver in the same way as it was intended by the sender.
Another type of Organisational barrier is a ‘departmental barrier’. This means that each department in an organisation functions in isolation and there is no co-ordination or communication between them.
Channel
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