Chattanooga Ice Cream Division Case Analysis
Abstract The Ice Cream Division of Chattanooga Food Corporation had shown declining sales for 5 consecutive years through 1996. That was the year that they lost their third largest customer, Stay & Shop. A turn around had to take place but the Ice Cream Division leadership was unsure how to accomplish this. The division was run by Charlie Moore, grandson of the company founder. Charlie was a very democratic leader but had major issues controlling and leading his team of vice presidents. The team was very dysfunctional considering they did not trust each other, had open conflict that was often malicious and mostly unproductive, a very apparent lack of commitment to
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Moore further perpetuated the behavior by not directly confronting his senior leadership team. He found that it was easier to pay repeated visits to each department to determine the critical information and the state of the business versus directing them to provide the information back to him in a method and manner of his own choosing. Moore, in essence, made he own job more difficult and time-consuming by inefficiency in his leadership approach. Moore had truly hoped that just getting them together in group meetings would get them to feel more comfortable with each other and encourage them to open up. He needed to become more active in the leadership of the meetings, using techniques similar to those defined in The Five Dysfunctions of a Team. The team itself is highly dysfunctional because they have a difficult time interacting with each other. They all feel that every issue contributes to the decrease in sales is completely the fault of other team members. There is no positive dialogue between the teams, and it appears that no one, including Moore, really has a finger on the pulse of what the current market looks like and how their primary demographic is changing. If they continue to blame each other and not focus on the real issues, they will all end up wondering
Despite the company’s recent turnaround under Shelby Givens’ leadership, it is not on track to
In March of 2012 Steve Parkland was hired as the new president at Charles Chocolates. He was immediately faced with numerous decisions about the future of the company. The board of directors had tasked Parkland with doubling or tripling the size of the company over the next decade, but the board and the senior management team had different opinions about the strategy that would accomplish this goal. The main issues that Parkland faced were how to increase the company’s operations while maintaining the traditional culture and support of the board.
Senior Management of PepsiCo is evaluating the potential acquisition of two companies – Carts of Colorado and California Pizza Kitchen – in order to expand the company’s restaurant business. If indeed PepsiCo decides to pursue the acquisition of one or both, they must decide how to align each of these business units in its historically decentralized management approach and how to forge relationships between the acquired business units and existing business units. In their evaluation, Senior Management is faced with the question of whether the necessary capital investment in order to purchase one or both of the businesses can be profitable for each of the acquired business units, but must
In determining whether a genuine issue of the material fact whether a genuine issue of material fact occurs regarding the reasonableness of the requested accommodation, we first examine whether Turners facial presenting that her proposed accommodation is possible. If appellant has made out a prima facie showing, the load then shifts to prove a favorable defense, that the accommodations requested by Turner are unreasonable or would cause an undue hardship on the employer. In contrast, If Turner has satisfied her initial burden, Turners proposed accommodation seems practical. At this time, Hershey rotations policy is new one which had never been required of employees in Turners position. If Turner's proposed accommodation would permit the new rotation program to endure, even though on a modified basis. Under Turners proposed accommodation, each inspector could continue to rotate on the hourly basis, with Turners, herself, rotating only between line 8 and 9. Hershey has not put up with that because this is not practical or
While working for the department, it became very apparent that the practices and management style of the Department Director significantly affected the culture and daily activities of the individual sections under his leadership. First, he would set objectives and standards for the individual sections. These objectives usually looked good on paper but were often unrealistic when applied to daily operations. These lofty ideals, set as goals to middle management, seemed overwhelming and out of touch with the reality of hands on field operations. As a result, middle management would frequently choose to either change or completely disregard the given directives. This disconnect in the chain of command would often cause confusion and inconsistencies at the operations level. Additionally, lack of follow-up meant the Department Director assumed his set objectives were being carried out while lower level employees remained uninformed.
Market Basket opened the first store in Lowell, Massachusetts in 1916, and almost one hundred years later, the family owned and operated company has expanded its chain to seventy one supermarkets across Massachusetts, New Hampshire, and Maine. By all accounts, the grocery store chain has been very successful, generating four billion dollars in revenue in 2012, and making a profit of over 200 million. (Kohn, S. 8/1/2014 Market Basket Workers are Right; Retrieved from: www.wcvb.com) However, a change in leadership has brought on a temporary demise of the company, providing evidence that a great leader is the backbone upon which an organization thrives.
In “The City That Worships Ice Cream in All Flavors,” Rimer emphasizes about how Boston is a city of ice cream and how affectionate Robert Coles, the eminent child psychiatrist, Harvard professor, and a Pulitzer Prize-winning author and magazine editor, is toward Boston’s ice cream. Rimer states that Boston is a city of ice cream eater and ice cream entrepreneurs. He also claims that Boston has ice cream just like Seattle has cappuccino, Baltimore has crabs, Kansas City has barbecue. He tells the readers that different ice cream flavors were first introduced to Boston by a legend name Steve Herrell. It was Herrell who came up with the idea of mixing candy and cookies into the ice cream. To emphasize more about the popularity of Boston’s ice
Shirley also showed signs of a task-orientated leader. Apparently, Shirley believed that she would get results by keeping the team busy running drills and closely monitoring them from the bleachers (Cohen, 2000). “Structured, task-oriented leaders, believe that they get results by keeping people constantly busy, closely monitoring employee actions, ignoring their personal issues and emotions, and urging them to produce at ever-higher levels” (Bethel University, 2011). Task-oriented leaders keep their people busy and they do not take the time to get involved with any individual issues. Evidently, consideration was not in Shirley’s vocabulary, she gave the
“Trader Joe’s has designed jobs to increase job satisfaction by showing appreciation in providing more benefits to their employees than other chain grocers. They provide starting benefits including medical, dental, and vision insurance, company-paid retirement, paid vacation, and a 10% employee discount, Pg. w-100.” Traders Joes also recruits people with certain personality traits that the company wants in their stores. They are able to enrich their employees with knowledge of their products that they are selling, as well as inducing customer involvements. As a result, they are able to have higher job performance because they are able to train and
One of the valued but demanding customer, who had considered Engstrom as a certified supplier, was requesting a large order but Engstrom was unable to deliver on time due to the low productivity problem. The plant manager along with his assistant were already dealing with the troubling numbers when this happened. While the task was a tough bone and not easy to tackle, and there were a lot of factors needed to be taken in to consideration. The leadership started to analyze and break down the main causations other than the overall economic trend that dragged the company into the turmoil, as it turned out, it was the low, frustrated employee morale and diminished work satisfaction.
Six Flags is synonymous with thrills, laughter, and screams of joy. However, in June, 2006, investors were not laughing. As KMGH Denver reports (2006), shares of Six Flags Inc. dropped sharply on Friday when debt rating agencies lowered their outlooks on the amusement park operator after it said attendance and revenues had fallen. (para 2).
Group member cohesiveness was absent from the group meeting for several reasons, but the primary reasons were due to the fact that the group members did not have a common description of value or structure to the discussion. Each member viewed their own area of involvement within the organization as being more valuable than any other area, and it was this exclusion of other valuable traits that lead the group to begin to clash in such a
Not all pleasures are created equal. So in the case of how to spend a billion dollars of government money, a new school for one thousand children is the more moral choice . Buying one million ice cream cones for one million children may bring them the most pleasure in that moment, but for the long-term it raises the least amount of happiness and pleasure. In the long run a school will bring more pleasure and happiness. By providing a place for children to learn and grow they will have more opportunities as an adult, and be better equipped to deal with everyday life. Raising their chances at happiness and accomplishment, which defines some pleasures.
Ice cream is the most popular dessert in the world. People from different places have their own myths about who invented the ice cream. It is hard to tell where or when exactly it was discovered because there is not a lot of evidence. Some people say the ancient Romans invented ice cream, others says that Marco Polo brought the discovery back to Italy from China. We most likely will never know who first discovered ice-cream or where but it is obvious that it has had a major impact on consumers worldwide. Our fascination with ice cream seems to just get stronger as technology improves. It is a part of almost all cultures in some way, which is not
Do you ever wonder why your favorite ice cream truck never comes around very often? Well I have a business plan to start an ice cream truck business from the ground up. I will start my business by naming it. After I start my business I will get the communities to trust and support my business. Then I will grow my business by buying more trucks. Lastly I will strive to be the number one ice cream business in the world by staying focused. There is a lot of risk involved when running a business but it can also be very rewarding in the end.