Chelsey Case Study Tsi Disbursement

This will lead the client to realize that, from his

My goals for the session were to introduce myself to the client, understand the client’s concerns, learn her background and current situation for several areas relevant to her life and her concerns, such as medical, family, legal, educational, and vocational. I

She is also practicing as a counselor in private counseling for people whenever she is off the clock at work. The typical cases/processes she deals with on a day to day basis is just working with students with whatever they may be struggling with or need help with at a certain moment in time.

Our Head of Service comes in to speak to me about my role. She will advise and support me with my performance and

"When a client is ready, we educate them to give them an idea of what is

Before ending the call, Noel is sure to inquire if there were any further questions.

- After her strong intro, Sarah recaps the client's concerns and offers an empathetic acknowledgment. Great!

- Great job at foreshadowing to the client that an email was being sent and asked the client to let us know once its received.

These past four weeks weeks I have learned from this class how to be more understanding and flexible with my clients. By answering these questions I hope to show you how important it is to have the right resources to assist the client.

Andrew greets the client in a polite and a professional tone. great job offering the client empathy for any trouble she had getting the message of the information needed.

She requests placing the client on hold to get the TSI team on the line to assist with the issue.

| Inform her that you are currently dealing with a customer and that you would be with them momentarily. In the meantime you call an available associate to assist her.

The major challenges that she expressed to me were understaffing and constant bickering between certain female co-workers. With regard to understaffing, corporate has not offered any viable solutions, due to non-peak times in the ER. This means at times it is either feast or famine. The staff knows this and tends to simply suck it up and pull together when it gets busy. When co-workers come to her with a complaint she takes time to discuss the matter in depth and non-judgmentally with the employee, surprisingly in most cases she stated that after the discussion it turned out that the problem originated with the one filing the complaint. She further works with the person on strategies to be a more effective interpersonal communicator and soon the problems lessen or resolve entirely.

The client seemed very confused as though she was not sure of what to say and looked up the ceiling taking pauses, blinking, sighing as she spoke about the presenting issue. i nodded continuously to

“It is the client who knows what hurts, what directions to go, what problems are crucial, what experiences have been deeply buried.’ (Rogers, 2004, p11).