Chern Case Study Essay

987 Words Apr 23rd, 2013 4 Pages
Job Requirements Matrix

| | | | | | Job Duty | Tasks | Relative Importance of Job Duty (%) | Relative Time Spent (%) | Competency or KSAO | Importance of KSAO (1 = low, 10 = high) | Customer Service and Collaboration | Cordial to customersSynergize with other employees while maintaining independence of reasoning | 20%11% | 27%13% | Ability to communicate effectively with customers through written and spoken wordsActive listening and persuasive nature | 1010 | Product and Service Awareness | Mitigate guidance and directions to ensure customer satisfactionProvide extended assistance and special services | 29%20% | 27%21% | Monitoring and deductive reasoningRetentive memory and ability to apply information and data effectively
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The table below summarizes the forecasted number of employees Chern’s will have in each job category compared to those they currently have. Forecasted Employees | Job Category | FTSA | PTSA | DEP | BUY | MER | Exit | Current # of employees | FTSA | 70 | 21 | 7 | 7 | 7 | 28 | 140 | PTSA | 9 | 15 | 0 | 1.5 | 0 | 4.5 | 30 | DEP | 0.8 | 0 | 12 | 0 | 0 | 3.2 | 16 | BUY | 0 | 0 | 0 | 3.25 | 0.25 | 1.5 | 5 | MER | 0 | 0 | 0 | 0 | 6.4 | 1.6 | 8 | Forecast | 79.8 | 36 | 19 | 11.75 | 13.65 | 38.8 | | Prediction | Deficit | Surplus | Surplus | Surplus | Surplus | Exits | |

Based on the above

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