Chick-Fil-a Marketing Video Summary

Chick-fil-A is a restaurant that will have you coming back for seconds with the whole family. Here, customers are acted on with hospitality and are given the best service the workers can provide. Unlike many fast food restaurants around, the workers have to be kind and pleasant when it comes to the consumers.

Which is better, Chick-fil-a or Zaxby’s? This is a popular debate. Some people would argue that Zaxby’s is better because they have better chicken. Other people would argue that Chick-fil-a is better because they have better sauces. They both have their benefits, but which is better over all? In order to find this out we can’t go off of taste because everyone has different taste preferences. We must look at many aspects of both restaurants. Some aspects that can determine whether Chick-fil-a or Zaxby’s is better are drinks, desserts, sauces, prices, efficiency, cleanliness, and the attitudes of the workers.

Sometimes they will have people dressed as cows to go outside, to bring in people to buy the products they are selling which is a very good way to bring people in. They also sometimes give out specials for example giving free drinks to students, kids eat free on Tuesdays the list goes in and on. Most people do not know about it the reason for it is because they do not tend to seek out promotions that chick-fil- a offer. Many people why chick-fil-a would not always want to promote all of the deals they have, if they always promote it they will eventually lose some money than without the

Chick-Fil-A is a healthier, higher quality choice, but it is more expensive and less accessible. If you are going to Chick-Fil-A you must first examine your budget. Chick-Fil-A is an expensive choice in the fast food realm with their cheapest sandwich totaling $3.05 (“Chick-Fil-A Prices”). However, a study was done in 2015 examining meat of the top twenty-five largest fast food restaurants. The examinations consisted of testing the meat for antibiotics used in the maturing and aging of the animals. Chick-Fil-A received a B which was the third highest grade behind Chipotle and Panera Bread who both received A’s (Tinker). This information leads us to conclude that Chick-Fil-A might have higher prices, but it also has impeccable quality. Secondly, before you pick Chick-Fil-A you must examine your lifestyle and taste preference. Chick-Fil-A indeed has very healthy choices of

If you are from the south, you have probably heard of the fast food chain Zaxby’s. With more than 660 locations[bandwagon, logos], the company is worth billions, all made possible by two young entrepreneurs, Zach McLeroy and Tony Townley. The two have been best friends since fifth grade, where they decided that there was a need for better chicken. Later, McLeroy sold his drum set- giving up his rockstar career to start the chicken joint- which now boasts a annual revenue of about 1.7 billion. [anecdote, pathos]

S. Truett Cathy founded Chick-fil-A in 1967. Cathy is the founder, chairman, and CEO of Chick-fil-A. The first Chick-fil-A restaurant was opened in Atlanta’s Greenbriar Shopping Center. In 2005, Chick-fil-A had sales of $1.975 billion, which landed them as being the “second-largest quick-service chicken restaurant chain in the United States” (Perreault, Cannon, & McCarthy, 2012, p. 529). Throughout 37 states and Washington, D.C., there are 1,250+ Chick-fil-A restaurants.

Despite adversity, the company continues to blow the competition out of the water. "Chick-fil-A has gained a loyal fan base for all the ways it has said no: to working all weekend, to expanding too quickly, and to abstaining from the testy religious talk most big businesses avoid" (Harwell, 2014, para 3). The only perceived threat to the organization is almost five years old, the same-sex marriage debacle, and the company is still growing strong. The company has been working diligently to repair public relations by communicating that the owner's personal views are not the brand's, which believes in serving everyone with honor and respect (Davis,

Chick-fil-A is affected by numerous external forces which challenge upper management’s ability to make Chick-fil-A "America’s best quick-service restaurant". Through intense strategic planning, based upon the vision, mission and corporate values, Chick-fil-A has been able to establish a unique position in a very competitive industry. The corporate purpose of Chick-fil-A, "To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come into contact witch Chick-fil-A", their commitment to family and the community, and their sound business decisions, have made Chick-fil-A one of the most profitable and fastest growing quick-service restaurants

Chick fil A is a unique company and is clearly different from most fast-food restaurants; employees are kind, helpful and maintain a clean environment no matter where they located. As stated previously Chick-fil- A’s corporate purpose is constructive in addition it emphasizes their culture “To glorify god by being a faithful steward of all that is entrusted to us. To have a positive influence on all who come in contact with Chick-fil- A.” (cite) This statement truly shows how the company’s leadership has created a culture where service is just as important as profit. The emphasis of this section of the paper will be to research while also analyzing how Chick-fil-A makes people a priority and how doing things in an uncommon way has certainly helped Chick-fil-A create a strong culture as well as a successful business.

Nevertheless, the majority of customers are very satisfied with the amount of serving along with the quality of their meal as well as the price paid. The strategy of being a low priced high value added has seen problems due to lack of customers which is affecting the bottom line drastically. This inevitable circumstance has put a hold on operations and started an investigation upon various neighboring competitors and their own strategies.

“To give our customers the best food and beverage values that they can find anywhere and to provide them with the information required for informed buying decisions. We provide these with a dedication to the highest quality of customer satisfaction delivered with a sense of warmth, friendliness, fun, individual pride, and company spirit” (Crafting and Executing Strategy: Concepts and Readings, 2016, p. 24).

The major competitor to be outlined is Chick-Fil-A. Chick-Fil-A provides customer delight and satisfaction which is the company’s competitive advantage. Chick-Fil-A has created innovative dining experiences focused on building meaningful relationships with their consumers. Implementation of new services such as “Moms Valet’ has had positive impacts on the customer experience.

Chick-fil-A is known for their famous Chick-fil-A sandwich, but also for their private, family –controlled ownership structure, philosophy on management and biblical principles. Chick-fil-A uses the differentiation strategy to set them apart from other fast-food chains. Chick-fil-A mission was “To glorify God by being faithful steward of all that is entrusted to us and to have a positive attitude influence on all who come in contact with Chick-fil-A”, and to be “America’s best quick-serve restaurant.” One of their strategies they use to set them apart was focusing on people. This strategy included interview process, golden rule, consistent

This paper explores the mission, vision, values and principles of Chipotle Mexican Grill that guide them in the restaurant industry. Their key mission, vision, and values revolve around providing food with integrity and changing the way people think about and eat fast food. Chipotle’s principles include sticking to the basics of a simple menu and uncomplicated, interactive employee roles.

In order to achieve these strategies company undertakes a 5 P’s integrated approach to people, products, place, price and promotion. Company relies on its ability to continue to innovate and reinvesting in the restaurants to develop them according to system plans for world-wide growth, being consistent in providing excellent customer service and clean and friendly environment which enriches customers experience and create an overall difference that balances profitability with value.