Chilcare Level 2 Unit 001 Essay

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The following questions can be written answers for your Certificate. Please complete the questions which your assessor has asked you to complete.

Unit 001 Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings

Outcome 1:
1. Identify different reasons why people communicate People communicate to give information, receive information, give and receive instructions, express a need, negotiate and discuss situations and also to develop learning. |

2. Explain how effective communication affects all aspects of own work Effective communication is the centre of the work without it the job roles will not work. Effective communication is needed to work with the parents of the children in the
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Organisational barriers can be unclear structures so adults do not know who to communicate with, inefficient communication systems and lack of clarification of what each persons job role is within the setting. Attitudinal barriers are conflicts between adults, lack of consultation, lack of motivation or positive attitude to work or different views about practice. Personal barriers are adults with personal problems such as relationship issues, health issues such as depression and close friendships among colleagues. Language and culture barriers can be things like adults who have English as an additional language, poor explanations resulting in confusion and different cultures having different expectations of communication. |

4. Identify sources of information and support or services to enable more effective communication. Additional Guidance Services may include: translation services, interpreting services, speech and language services, advocacy services. Set up meetings to talk to other adult if has been miscommunication. Seek advice from SENCO if need help off another agency such as a speech or language consultant. Clarify role in communicating with parents or colleagues within setting. Department of Education gives information about other local agencies that will help to communicate with families from a variety of religions and cultures. |

Outcome 4:
1. Explain the term ‘confidentiality’ Confidentiality is keeping things secret or

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