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Child Care Level 3

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promote communication in health, social care or children and young people’s settings (ShC 31)

Chapter 1

aC
1.1 1.2

What you need to know the different reasons people communicate how communication affects relationships in the work setting

aC What you need to do
2.1 2.2 2.3 2.4 3.1 3.2 3.3 3.4 3.5 4.1 4.2 4.3 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals Describe the factors to consider when promoting effective communication Demonstrate a range of communication methods and styles to meet individual needs Demonstrate how to respond to an individual’s reactions when communicating explain how people from different backgrounds may use and/or interpret communication methods in …show more content…

A baby cries to tell you, ‘I’m hungry!’ and a child wriggles with excitement when they tell you about their new puppy. Adults also need to share needs and feelings with each other and in this way build up a sense of trust with the person they confide in.

Key terms

Sharing thoughts and ideas
Humans process many of their thoughts by discussing them. If you have ideas, questions and opinions about your work, sharing them with colleagues helps to clarify, develop and even change the way you think and act. This process is equally true of children and young people as they learn about their world. The way in which you respond can encourage or discourage the development of this important form of communication.

Non-verbal communication: ways of communicating without using words (for example, through body language such as gestures, eye-contact and touch)

Key terms

Verbal communication: forms of communication that use (spoken or written) words

affirming one another
Affirmation is about acknowledging and encouraging each other and reassuring individuals of their worth and value. Affirmation is communicated through positive words, praise and gestures. This is important in all relationships, but particularly with children and young people who are still

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