1
promote communication in health, social care or children and young people’s settings (ShC 31)
Chapter 1
aC
1.1 1.2
What you need to know the different reasons people communicate how communication affects relationships in the work setting
aC What you need to do
2.1 2.2 2.3 2.4 3.1 3.2 3.3 3.4 3.5 4.1 4.2 4.3 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals Describe the factors to consider when promoting effective communication Demonstrate a range of communication methods and styles to meet individual needs Demonstrate how to respond to an individual’s reactions when communicating explain how people from different backgrounds may use and/or interpret communication methods in
…show more content…
A baby cries to tell you, ‘I’m hungry!’ and a child wriggles with excitement when they tell you about their new puppy. Adults also need to share needs and feelings with each other and in this way build up a sense of trust with the person they confide in.
Key terms
Sharing thoughts and ideas
Humans process many of their thoughts by discussing them. If you have ideas, questions and opinions about your work, sharing them with colleagues helps to clarify, develop and even change the way you think and act. This process is equally true of children and young people as they learn about their world. The way in which you respond can encourage or discourage the development of this important form of communication.
Non-verbal communication: ways of communicating without using words (for example, through body language such as gestures, eye-contact and touch)
Key terms
Verbal communication: forms of communication that use (spoken or written) words
affirming one another
Affirmation is about acknowledging and encouraging each other and reassuring individuals of their worth and value. Affirmation is communicated through positive words, praise and gestures. This is important in all relationships, but particularly with children and young people who are still
Children are encouraged to communicate their needs, feelings and thoughts. They are given opportunities to choose and use reading materials.
People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. To work with children and young people, communication plays a very important part to make sure that the best provision is created for all. There are many different reasons why people communicate. People communicate to share information and express a need. They communicate to learn new things and develop learning. People also communicate to discuss a situation, negotiate or make a point.
Non-verbal communication is very important and is often more important than verbal communication. This consists of eye contact, hand and body language and facial expressions.
Effective communication is important in developing positive relationships with children, young people and adults alike. It is the central key to establishing and maintaining such positive relationships. It means listening, questioning, understanding and responding to match each individual’s stage of development, their age, personal circumstances and their needs. It is important for the communication to be on the same level as the person you are speaking to so that neither person seems to have more power than the other. Good communication is not just about listening and speaking, it is also about watching and feeling. Excellent communication builds trust in relationships with all.
However, with children and young people it is important to remember your relationship to them as a professional care giver. For children and young people an essential part of communication is praise and encouragement, and this helps to build self-esteem and confidence. There are four methods that can be used –
The ability to effectively communicate with a wide range of people is a vital factor in working towards building relationships that may flourish and enable the gaining of confidence and trust. For example in working with some young children who may have difficulty expressing themselves, an array of emotions could be displayed,
This can cause people to feel unsettled and promote miscommunication. Direct and positive communication helps everyone feel sure that they know what is happening. There are several aspects to communicating effectively, some of which we often do without even thinking, this may include; listening, being considerate, showing respect and being clear. If I was experiencing difficulties when communicating with a pupil, parent or colleague then I would try to address the situation as soon as possible, also consider what may have caused the problem.
The children act 1989 has influenced some settings by bringing together several sets of guidance and provided the foundation for many of the standards practitioners sustain and maintain when working with children. The act requires that settings work together in the best interests of the child and form partnerships with parents or carers. It requires settings to have appropriate adult to child ratios and policies and procedures on child protection. This act has had an influence in all areas of practice from planning a curriculum and record keeping. The every child matters framework has
Effective communication is important in developing positive relationships with children and young adults because it helps the child to be able to communicate effectively with other people as they grow. Children react better to clear, concise communication and this in turn will help to build better relationships between child and adult and enable trust to grow, which is one of the key elements in building a relationship. It is also important to listen to the child and let them say what they want to say. Do not try to pre-empt or interrupt them. Try to keep your language and explanation simple and to the point. Make them feel that what
How do you show this person that you are listening to them, and ensure their communication needs are met?
As child practitioners we must work on our skills in communicating with children because the way we communicate with them is important not only for their communication and language development, but also the development of our relationship with them. Young children often aren't able to express their thoughts and feelings in words, or express them poorly. Because of this, it's important that child practitioners can listen carefully and help children to learn how to express themselves and also provide what they need.
Communicate with children and young people in a way that is appropriate to the individual, using both conventional language and body language
Communicate with children and young people in a way that is appropriate to the individual, using both conventional language and body language.
Effective communication, and respectful relationships are vital when talking with children, young people, and adults as they both allow accurate gathering of information and feelings and the subsequent passing along of any issues that may need to be followed up on.
There are many differing ideas on the best way to communicate in health and social care and there are many strategies used by the many differing professionals working in health and social care. This assignment will review the different strategies used and then will evaluate the differing strategies and their effectiveness when overcoming barriers to effective communication and interpersonal interactions.