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Child Support Case Study

Decent Essays

Mobile County DHR Child Support representative’s testimony revealed that on April 23, 2015, the custodial parent (CP), Tenishia Thomas, had two child support cases for intake; she was mailed an intake appointment letter for an appointment on May 5, 2015. On May 5, 2015, the CP failed to appear for the appointment; she was coded non-cooperation in the child support system. On May 7, 2015, the CP called to reschedule the May 5, 2015 intake appointment. A second appointment was scheduled for July 1, 2015. On May 11, 2015, the CP called concerning the missed appointment, she rescheduled for July 1, 2015. On May 21, 2015, a child support closure letter was mailed to the CP; meanwhile the Temporary Assistance for Needed Families (TANF) case …show more content…

The CP was advised of the same information and was informed that the non-cooperation was valid. The CP stated she started a new job on May 5, 2015. The CP was advised that she could provide documentation that she was at work at the time of the missed intake appointment; the non-cooperation could be rescinded based on the documentation. The CP agreed to provide documentation. On May 29, 2015, the child support intake supervisor received the TANF sanction letter regarding the sanction from the CP. The letter stated that the CP missed her appointment due to transportation issues and that she received the letter late because she moved during April. The CP provided her new address 1466 Avon Circle, Mobile, Alabama as. The information provided by the CP was not proof of situational good cause that was needed to rescind the non-cooperation. On June 2, 2015, the intake supervisor called the CP in response to the letter received on May 29, 2015. In the CP’s letter, she provided telephone numbers; call made to the home phone, no answer and no voicemail available, call to cell phone, not in service. A letter and Address Change Form were mailed to the CP at …show more content…

On July 2, 2015, the CP left a message at 11:41 a.m. regarding the missed intake appointment. She stated that she did not know the appointment time, the date of her last appointment, and her address changed. On July 6, 2015, the intake supervisor returned a telephone call to the CP; a left voicemail for the CP at 8:00 a.m. regarding an appointment rescheduled for August 3, 2015. On July 16, 2015, a letter was mailed to the CP for an intake appointment on August 3, 2015. On July 30, 2015, the intake supervisor received a telephone call from the CP regarding verification that she was at work on May 5, 2015. The CP was advised that the only information received from her was the Report/Request Form on May 28, 2015. The CP stated that she turned in a letter from her employer in June. The intake supervisor discussed with the CP that she had missed two intake appointments. The CP stated she would turn in documentation from her employer regarding the two missed appointments. The CP stated she did not know of the July 1, 2015 appointment. The intake supervisor asked the CP about her mailing address. The CP stated that she was staying at the Avon Street address and

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