Chinese Businesses Should Adopt Total Quality Management (TQM)

Berry, L. L. (2000). Cultivating service brand equity. Journal of the Academy of Marketing Science, 28(1), 128-137. Retrieved from http://link.springer.com/article/10.1177/0092070300281012

One organization that has become successful in many aspects of satisfaction and quality is Wal-Mart. This organization started out providing basic products to customers during certain hours of the day and evening, and then expanded the become Wal-Mart Supercenters by also providing groceries and becoming a 24-hour establishment. By making these changes in their organization, Wal-Mart has provided superior satisfaction to both its internal and external customers. To better understand Wal-Mart’s level of quality and customer satisfaction, Learning Team C has

I am a respiratory therapist at Loma Linda University Medical Center (LLUMC). The hospital is very proud of the respected reputation which has been earned by the high quality of care provided. In one aspect, the quality management is similar to traditional management styles, with regards to each employee is responsible for delivering high quality care. A deeper look will reveal a TQM approach by the administrators and management at all levels.

TQM can reduce cost; this can be done by eliminating overuses and underuses services. By cutting down on inefficient product creation methods can improve or creating ideal products. In turn, creates more successful products which increase profitability.

Quality management is not an easy thing to maintain, therefore, there are certain challenges that it must face before being successful. Some of them are ineffective TQM model, the human resource barriers, and also lack of management committment.

While trying to achieve equilibrium between excellent quality and customer’s service can become a prodigious task, Company X’s management must not let any obstacle deter the company from striding to attain both. Scott, Peng, & Prybutok (2015) states, “Quality is an essential framework for any organization, and by continuously improving the quality of products and services, companies can contribute to the value of the good or service and create loyalty and satisfaction.” The authors go on to state, “….cell phone product quality and cell phone provider quality have on overall cell phone quality, which in turn can be effective in quality management practices”.

Improving Quality means reducing bad quality and improving the work efficiency of the work in organisation. Company require to maintain the quality which is directly depending on the quality procedure followed by the employees and implemented by the management to improve overall product quality of a company.

Total Quality Management is the concept of processes and integration all of functions in an organization in order that to focus on quality control and approach to long-term success will continue improvement in all aspects but not short- term goal. TQM of business plan began in 1980 in the United States. It was popular until early 1990. Nowadays, in the small business to large business, including restaurant and fast food businesses that used system quality standards to manage the organization because they believed in the quality of the standard is bringing them business growth in worldwide (Lakhe & Mohanty 1993, pp.9-10). However, variation is the normal issues of concern in total quality management that affect on almost every key performance measure and everyday activities in the workplace. TQM should understand of variation. By the way, TQM rule point on Quality Circle help the employees in solving the problem related to their job. They are small or voluntary group only 8 to 10 members’ work together at the same workplace. On this implement is useful for employee because they have the same issues in their daily work (Jorethang et al. n.d.). At the one side of management issue faced that point to Six Sigma methodology is the implementation of strategy that focuses on developing, process improvement and variation reduce. The process of Six Sigma use of two sub-methodologies: DMAIC and DMADV. Those tools are common implement for the improvement system used to develop new

The core of an organization is the customers. If a business does not have customers, they will not have any revenue, profit or market value. Therefore, many companies have enhanced their customer service departments and also use surveys and questionnaires to help them measure their performance. Companies are mindful that customer delight is a substantial driver for their long-term success. This involves companies being conscious of the fact that their ability to answer customer’s needs

According to a study conducted by National Rural Health Care Resource Centre (2013), the use of surveys highlights the concept that the satisfaction of consumers is directly proportional to organizational performance, which is on the other hand connected to the organization culture. The researchers found out that patient surveys such as HCAHPS have been widely used in the evaluation of various aspects of both clinical and non-clinical care. In essence, defining quality from a patient’s perspective offer better value for their improved safety, accessibility, equity and also comprehensiveness of care. When considered from a health facility’s point of view, quality improvement in hospital is more effective and offers better services a higher

Today's managers have access to an amazing array of resources which they can use to improve their skills. Some use the classical management approach especially traditional organizations while others use scientific management approach to solving organization problems and enhancing efficiency and productivity. Any of these approaches can be used in either a product or service base organization. These resources either tangible or intangible used to improve the product or skill of an organization determines its quality. Furthermore, in a predominantly service sector like the banks, interest rate or cost of transaction may be a considerable factor for patronage but quality of service is another critical factor used to woo customers. Infact, it is the major factor because poor quality service can even erode the goodwill of the organization. Quality is a relative concept and that’s why what one person regards as high standard or fit to the purpose

Total Quality Management (TQM) is an improvement tool that is widely used in many companies. It consists of many aspects including Managing people as well as business processes in order to maintain customer satisfaction. With TQM, Businesses starts to do the right thing from the start and to ensure zero error. Therefore, it is important to learn the principle of TQM and how it acts in organizations with its advantages and disadvantages.

Received 18th December, 2010 Received in revised form 21st January, 2011 Accepted 29th February, 2011 Published online 13th March, 2011

Poor management regarding the quality of the product has been evident by the 64 roll $100, 000 error. If Portland branch is to remain operational, extensive retraining of management and employees regarding business expectations, quality and process management in order for the plant’s poor quality approach on its product continue to affect and will likely result of loss of reputation by REXAM corporate office which affect them financially. Clear instructions and objectives must be directed to the Portland plant management. Poorly maintained equipment and uninformed staff along with poor management process has all contributed to the low morale of the employees. Procedures, quality management has been some of the failure so far. In the interest of quality, a new or refurbished machinery will be in place at the Portland plant and along with it will be proper Re-education of all employees regarding the importance of quality, proper business approach, production process and procedure should be in place

To some extent I have had experiences with each of these approaches to administration over the course of my working career; however I have had the greatest exposure to the classical and the human relations approaches. Of these the classical approach has been the most common. Many of the organizations I have been associated with were organized around a formal organizational structure with specific rules and expectations concerning procedures and processes. The organizational hierarchy was well defined.