Chinese Culture and Communication: Chinese Culture and Communication

1594 Words 7 Pages
Introduction

In recent years globalisation has had an exponential growth, becoming an influential factor in today’s societies. The continuous movement all over the world of people from varying countries and cultures has lead to an increase of cross-cultural communication. Australia is quickly developing into a multicultural nation attracting tourists from a vast range of countries. As a result, it is has become more important for people in Australia to be culturally sensitive and aware in order to successfully interact with these visitors of different cultures. These interactions are especially important in international airports (Lie, 2003). Staff members are required to communicate with people coming from a range of cultural
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Introduction

In recent years globalisation has had an exponential growth, becoming an influential factor in today’s societies. The continuous movement all over the world of people from varying countries and cultures has lead to an increase of cross-cultural communication. Australia is quickly developing into a multicultural nation attracting tourists from a vast range of countries. As a result, it is has become more important for people in Australia to be culturally sensitive and aware in order to successfully interact with these visitors of different cultures. These interactions are especially important in international airports (Lie, 2003). Staff members are required to communicate with people coming from a range of cultural backgrounds, with varying degrees of proficiency in English, and who speak different languages. According to the Australian Bureau of Statistics, the top international visitors in 2014, from non-English speaking countries, are China, Japan and Singapore. The purpose of this Professional Development Resource is to educate airport employees to effectively communicate with travelers from these three countries. This literature review will focus on the background research done in order to obtain the knowledge behind constructing this PDR. Concepts discussed will be the relevance of cross-cultural communication, verbal and nonverbal communication, the communication traits of China, Japan and Singapore, and communication within airports.

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