Choosing Your Battles
Southern New Hampshire University
September 20, 2015
Dr. Fran Transcitti
Noelle K. Thelen
We all know that working in an organization gives way to various professional and interpersonal relationships as time progresses and with that inevitably comes inter/intra personal conflicts. The key to being successful is knowing when to push, when to concede, and when to collaborate.
1. How would you ensure sufficient discussion of contentious issues in a work group? How can managers bring unspoken conflicts into the open without making them worse?
The first step in order to bring unspoken conflicts into the open is to determine what type of conflict the organization is dealing with. According to our text,…show more content… 2. How can negotiators utilize conflict management strategies to their advantage so that differences in interests lead not to dysfunctional conflicts but rather to positive integrative solutions?
The first step is to define what negotiation is. Negotiation is “a process in which two or more parties exchange goods or services and attempt to agree on an exchange rate for them.” (pg. 411).
Our assigned case study states “that dropping its old ways of handling scheduling and logistics created a great deal of conflict at Burlington Northern Santa Fe railroad, but applying the principles of managing conflict helped the railroad adopt a more sophisticated system and recover its competitive position in the transportation industry (Robbins, pg. 428). Doug Conant, CEO of Campbell Soup, increased functional conflicts in his organization by emphasizing a higher purpose to the organization’s efforts rather than focusing on whose side was winning a conflict (pg. 428). Thus, a dysfunctional conflict environment changed dramatically and the organization was able to move from one of the world’s worst-performing food companies to one that was recognized as a top performer by both the Dow Jones Sustainability Index and Fortune 500 data on employee morale.” (pg. 428).
Also another way to employ positive integrated solutions is by utilizing empathy. “More empathetic individuals consistently engaged in fewer unethical behaviors like making false