Scenario Analysis: Selecting The Right Communication Channel

Layoffs are tough for both the employee being laid off and the company for which he/she worked. The situation causes so much uncertainty amongst the remaining employees. The feeling among the employees is; if this happened to them this could happen to me as well. According to Johnson (n.d.), “There is a major disruption in the status quo; relationships are severed, work is redistributed with a probable increase in everyone’s

In selecting channels and mediums in business communication. I first think of the feedback and purpose of the message I want to convey. Then, weather this is a routine message or a special needs message. If you select the wrong communication channels and mediums, it can cause communication difficulties including information overload and inadequate feedback.

Communication enables human beings to interact in a meaningful way. It is hence a vital component of coming up with the meanings of situations so as to derive the intended conclusions.

Communication plays a key role in organizations as it allows organizations to be able to work effectively. Employees in an organization also benefits by communicating with other members and feeling being a part of the organization. It is not possible for an organization to operate without any communication between various levels, departments and employees.

Delivering layoff notice to the employees of a company is not one that is easy to do and should not be taken lightly. The employees who are affected by the WARN notice should know that you care about them and their well being and that your concern does not completely lie with the survival of the company and its bottom-line. The letter that Bob Nardelli sent to the employees of Chrysler begins with a negative introduction to his statement and that feeling does not diminish throughout the message. Employees can sense this from the beginning and would likely be more responsive with less negativity. Throughout the initial paragraph, Nardelli is explaining how business has changed and sales have diminished recently (Bob Nardelli, 2008). Instead of

Approaching the task of having to communicate with your customers to affectively resolve their problem can be a difficult task, therefore using various negotiation techniques in the process will be very important. Before anyone would contact a customer regarding their problem, you would always need to know what has to be achieved in the long run of the discussion, as you will effectively be working towards what’s best for their service whilst it being beneficial towards both customer and the organisation. Sometimes customers may need something improved on their service which is out of the ordinary, therefore it is my task to comprise and introduce other products or services that we have available to offer in order for their satisfaction and a positive customer experience. Listening carefully is one of the most crucial aspects of negotiation, as you must be able to offer new products and services whilst communicating with customers, which can be proven to be quite the task itself, therefore you would always have to be alert and listen very carefully to their needs in order to offer them the correct product or service for their need.

They will also be made aware of the reason for the redundancy dismissals and the number of the proposed redundancies. The process of selection and what procedures will be followed during this challenging time will also be made clear to each employee that may be affected. Last, they will also be made aware of the method of calculation of the redundancy pay they will receive if they are selected.

I. Select the most appropriate channels to communicate the change to the employees, and explain why you selected these channels.

Message 4: It is not uncommon for an employee to be in disagreement with an employer’s decision to terminate employment. An alternative we may try is to set up a meeting of the workers peers and give them the facts of the situation and let them decide if the termination was wrongful. The group of peers would be persons from a location other than the employees own. These individuals would hear the facts of the case from both the businesses’ and the employees. In order to qualify the termination would need to meet certain criteria. It would be required to be an established company guideline or process for which the employee was terminated and store leadership must be able to present all documentation that lead to the termination. This would require leadership to have followed the processes leading to termination. For the employee it would let them have a voice in their termination and to hear whether their peers agree with the employer or the employee.

One way that a manager can help ease the pain of an employee that’s been laid off is to let them know that a layoff may occur as soon as the manager receives word that there may be one in works. This will give the employee a jump start on looking and preparing for their finances and job skills and resume updates. Also if possible grant the employee a generous severance package which could provide economic benefits that reflects management’s

Robyn should draft or dictate a memo to be sent to all employees. The memo will include a brief introduction, acknowledge the sad news, and make a request for their support during the transition period. Even though this was not identified as Ms. Gilcrist’s priorities, the act will connect Robyn to her most important audience: her employees.

Challenges occur within a company when they are subjected to layoffs and downsizing. Especially those employees that are losing their jobs, it can be challenging and a stressful task for any supervisor or manager. According to the Bureau of Labor Statistics, U.S. Department of Labor in May 2013 confirmed that the national unemployment rate was 7.6 percent. With a rise in unemployment within the United States, it is vital to plan and implement when conducting a dismissal meeting for an effective termination of employees.

Going back to being compassionate and respectful of the employees, I would make sure that I give each employee enough time and privacy to handle their business upon termination. According to our text, “terminations should be accomplished near the end of the workday so that an individual who has just been let go can leave the premises without being forced to give an explanation or answer employee questions about what has happened” (Fallon & McConnell, n.d.). When laying an employee off, remember that you will be drastically changing the individual's life

Communication is the conveyance and flow of ideas from one person to another. The exchange of information takes place through letters, words, symbols and nonverbal behaviors. It involves the transmission of ideas from the sender to the receiver. Communication is effective only if the receiver fully understands the transmitted information. Many problems and failures occur in organizations due to poor communication. Objective and goals fail due to misunderstandings in the organization. Effective communication provides a chain of understanding to all participants in the organizational framework. It promotes the flow of information both vertically and horizontally.

Communication can be conveyed in a plethora of different ways, whether it is a debatable topic between individuals a group of individuals, a problem or issue discussed in a relationship, or every day conversation between friends. Regardless of the situation, the information must be communicated, and perceived, accurately in order for the discussion to yield the intended result. According to “What is Communication?” (2013), “the discipline of communication focuses on how people use messages to generate meanings within and across various contexts, cultures, channels, and media” (para 1). Information can be transferred by using numerous different communication methods such as verbal communication, written