Cigna Case Study

Satisfactory Essays
Thank you for discussing this matter with me. I understand that the concern is the timeliness of the vendor's return to work notifications. At the present time, it seems like the root-cause is Cigna not following the current 5-day process. 5 days should provide the vendor adequate time to confirm with the employee they still intend to return to work, clarify any restrictions with the treating provider, and notify the business area of the return to work plan. My recommendation would be for the vendor to enforce the 5-day process. If the issue persists, we should reevaluate at that time whether the process was followed or needs to be revised.
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