Cipd 3sco

2016 Words Feb 28th, 2015 9 Pages

Introduction to Department of Work and Pensions (DWP)

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department it administers the State Pension and a range of working age, disability and ill health benefits to over 22 million claimants and customers.
DWP is currently going through its greatest period of transition on record as Universal Credit is rolled out nationally as part of the Welfare Reform.

Internal factors that drive and influence change in DWP

Strategic Objectives
Changes in strategy are inevitable as the Department’s goals and objectives alter to meet the demands of
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New technology has lead to our customers handling their claims via the internet and by contacting our national call centres. Some areas of work have been contracted out to private industry in order to cut costs and provide a more bespoke service to customers. This has all resulted in a reduction of staff headcount in frontline offices and redeployment of employees to other departments or more recently the offer of redundancy packages.

External factors that drive and influence change

The coalition government is introducing substantial reforms to the benefits system and Universal Credit is designed to replace the current system of means tested benefits and tax credits for those on low incomes. Changes of government have significant impact on welfare policies, and therefore, always result in change for our department.

There is significant need for a more simplified system for payment of benefits that also improves incentives to work. Customers that have previously been left to claim benefit with little or no intervention will have better access to face-to-face or telephone support. Jobcentre advisors will be given more freedom to assess customer’s needs and use their discretion in providing a personalised service.

The majority of claims, changes in circumstances and payment validation will be made online using an automated system. The new system will

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