Essay on Cipd Developing Yourself as an Effective Hr Practitioner

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Understanding customer needs

As an HR practitioner it is important to indentify the needs of customers and prioritise the needs of each. Three examples of different customer and a need for each:

1. An employee enquiring about their holiday entitlement for the next holiday year 2. Payroll department require new employee details the day before the cut off period 3. Manager who requires the sickness absence report for an employee who has triggered a disciplinary hearing scheduled for the following week
In order to be able to prioritise the needs of each customer it is suggested that urgency and importance be considered for each one. Reviewing the customer needs the order of priority would be task two, three and one. This
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Information must be concise and enthusecatley presented for team briefings to be effective.

Text Messages

Recently a growing form of communication for organisations. It is time efficient way of sending information to a large number of reciepntants. It is cost effective and more likely to reach the receipatnt as they are likely to check their mobile telephone several times throughout the day. Unfortanaley text messages can be open for interpretation of tone or mood. It can also be inappropriate for some organistation communication. Effective Service Delivery Delivering service on time – it is vital for any organisation to ensure service is delivered on time. It is essential to keep a good relationship with your customers, provide the service that you have agreed and what is expected from a HR practitioner. Ensuring the needs are met will build trust from customers. Delivering service to budget – to ensure service is delivered to budget it is a necessatity to manage time and work load. A balance of customer needs is required. Policies and procedures need to be followed to remain in budget. Dealing with difficult customers – a number of factors must be considered when dealing with difficult customers. The problem must be clarified; this will then allow the HR practitioner to identify solutions to solving the problem. Pros and cons need to be weighed for each option and the outcome implemented. Handling and resolving complaints

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