Citibank Performance Evaluation

I declare that the work contained in this assignment is my own, except where acknowledgement of sources is made.

1. The work contained within this assignment is my own work, and is not directly taken from any other source.

BA 578 Assignment-Sol- due by Midnight (11:59pm) Monday, Sept 15th, 2014(Chapters 1, 2, 3 and 4): Total 75 points

By submitting this assignment, I declare that I have retained a suitable copy of this assignment, have not previously submitted this work for assessment and have ensured that it complies with university and school regulations, especially concerning plagiarism and copyright.

James’ file and reports from his previous provider indicate that his interactions are generally pleasant and appropriate with housemates, staff, and with professionals that work with him. He is low maintenance and is able to function

b. Ch. 2: RQs 1 – 9, 10, 11 and Problems #1 and 2 (include all attributes).

I declare that this assignment is my own work and has not been submitted in any form for another unit, degree or diploma at any university or other institute of tertiary education. Information derived from the published or unpublished work of others has been

I declare that the answers provided are entirely my own work. I have provided full referencing to the work of others. The material in this paper has not been submitted for assessment in any other formal course of study.

He can always be relied on completing his assignments and is a good team player. He makes sure all assignments are delivered on time with good quality. One of the duties in SIV Section is dependent upon the other to complete the task. James maintains constant communication with his co-workers and workings as part of the team to get the job done especially in prioritize documents that need extra attention.

James takes his unathletic and unpopular self in

Kevin James at times can be quick to act with limited information. At times he can react to a given situation at a moment’s notice and not fully understand the whole situation. At times it has been brought to my attention that Kevin James “is out” to get employees and if employees say something it may be taken against them or falls on deaf ears. Boone (2012) “Kouzes and Posner discuss this concept in terms of the leader-constituent relationship: “Leadership is a relationship between those who aspire to lead and those who choose to follow. It's the quality of this relationship that matters most when we are engaged in getting extraordinary things done. A leader constituent relationship that's characterized by fear and distrust will never,

One of the key elements of our customer service system the use of scorecards and regular performance management as outlined in the performance management policy. In addition to this customer feedback and sales data are reported to senior management quarterly. It is therefore extraordinary that the balanced scorecard report shows our staff is unaware of the performance management system and therefore has no idea of the organisations strategic direction or the way in which the organisation wants them to go about making their sales targets. In fact the sales team believe that the only important measure of performance is sales. This is not in keeping with the overall view held by senior management and contrary to guidelines set out in the customer service system.

One may construe his courage as recklessness, especially in the sense that he may put others’ lives at risk for his own personal thrill (scenes such as the bomb-defusing and the final mission exhibit support this opinion). If James’ bravery frightens members of his squad, the team could actually work in the opposite direction of victory. This observation does not help to credit James’ nobility; since it may appear the man only participates in acts of war for personal satisfaction, one may deem James’ patriot complex disloyal. Also, James does not seem to possess the ability to function efficiently when working with others. Not only do his professional skills oppose the appropriate dexterities of Sanborn and Eldridge, but also the men’s personalities cannot exist together without conflict (as shown through the drinking and fighting scenes). These impressions of James characterize him as anything but heroic, yet the man does in fact demonstrate acts of

To begin, I would approach the feedback session with James by first establishing a mutual identification of the problem. The problem identification should be fairly easy to establish as gaps within the performance evaluation create conflicts of appraisal. These conflicts are derived mainly from the both the qualitative and quantitative factors prevailing in the appraisal. For one, the appraisal does not take into account the difficulty embedded in managing the most profitable branch in Los Angeles. These difficulties are apparent within the overall customer satisfaction scored, providing a detriment to the overall performance appraisal. Both parties, before beginning the formal appraisal must first understand the nature of the problem embedded within the appraisal itself. In particular, I would reference back to the over performance in regards to many of the quantitative metrics such as profit and margin. This metrics, by virtue of managing the most profitable branch in Los Angeles, have greatly exceeding expectations. I would also be sure to reference James' prior track record of over performance relative to his management peers. After this acknowledgment, I would then attempt to come to a mutual agreement regarding the nature of the appraisal and the problems entrenched within the overall process. By redefining the problem as a shared and collaborative effort, both parties involved can come to a mutually beneficial solution.

To implement these changes, a new Citibank employee performance assessment scorecard was created, briefly tested and quickly implemented. Though I believe it was a much improved and broader way to gauge individual performance, there was certainly room