Citizens Advice Direct Reflective Report

After taking CIPD the advance diploma level 7 course and moving into a new company to work as training and development supervisor. I started looking into things more differently. I discovered after completing this learning outcome that I have lots of gaps that I needed towards. Due to my previous experience in dealing with teams, I started reading more online about the characteristics of effective teams. Therefore, when I joined a team this time, I took the leadership of the group to ensure we are going on the right track and test my capabilities. The course made me understand that I love to take authority and I have direct style where I act like a forceful taskmaster and apply pressure on others to achieve results (evidence 1.1). I ensured

I spoke with Ms. Valerie on July 31, 2017, at 6:58 p.m over the phone. Ms. Valerie stated that the client Bryce Linder verbalized that an advocate Leslie McKeown slapped him in the face. Then later she stated that the advocate Catina Hampton slapped him on the left side of his face during a group session, held at the HCAP office Located at 4120 Directors Row Suite D. Ms. Valerie stated that Bryce informed her that Catina verbalized to the client, “I have to slap you because you were being disrespectful during group.” Ms. Valerie also mentioned that Catina filed a CPS report on the family because Bryce stated that his former therapist molested him in the past and no one reported the incident. The advocate went out of town for a family emergency the week of July 24 –July 30. Ms. Valerie stated that Catina Hampton asked her if it was ok to take care of her two dogs during the time that she was out. Ms. Valerie stated that one of the dogs died from overheating and the other dog was stuck under the house.

These services help strengthen the family system and assist all members in developing the skills to support the recovery of the adolescent (p. 3).

This has enabled me to communicate with confidence when interacting with staff, parents and the wider community. I believe that the key to successful interactions is based on my ability to communicate clear, concise and accurate information that is focused on the objective. I adapt my language to suit conditions and never allow personal opinion or aggression to enter my communications. I maintain a sound understanding of the issues being discussed so that I am able to state facts. I continue to provide efficient and high standards of customer service to our customers, including coordinating responses to escalated customer queries. Ability to interpret and apply departmental policies and procedures when

Our knowledgeable lawyers work hard to protect the clients’ interests in all aspects of the negotiation and litigation process. Recognizing that every case is individually unique, we develop a close working relationship with the clients we serve, while allowing us to meet their needs with a comprehensive and highly customized legal strategy.

This essay will detail a critical reflection of two key learning experiences that I encountered during my team observed structured professional encounter (TOSPE). Originally designed by Harden and Gleeson (1979), TOSPE takes the form of a mock multi-disciplinary team meeting. As a result, it allows healthcare students to work collaboratively as a multi-disciplinary team- developing non-technical skills and cultural competence.

Our goal is to provide legal guidance whenever you need it and help your resolve issues in a timely manner. If you need assistance making a claim for compensation and want to explores all your legal options, we'll hear the details and examine your case. We'll strive to bring you compensation and reduce your stress so you can live more peacefully.

During August 2015 – 2016 I completed a placement at Shoosmiths Solicitors; a national law firm which deals with many different sectors in law such as, corporate, banking & finance, real estate, and competition. During my placement year I worked with the Recoveries Services Practice Group. My role involved undertaking a caseload of instructions, which needed to be managed effectively and efficiently. I liaised directly with our clients, their customers (Debtors), courts and solicitors, in order to ensure the best possible recoveries were achieved, whilst ensuring that full compliant with the relevant regulatory bodies i.e. Solicitors Regularity Authority (SRA) and Financial Conduct Authority (FCA). Throughout the year I dealt a vast amount of files on behalf of the clients. Following negotiation with customers to arrange an affordable payment, when unable to achieve settlement or agree repayment, I was required to carry out litigation procedures plans. The most desired outcome was to deliver the best possible service to our clients in a professional and efficient manner, to ensure the desired outcomes were delivered.

Throughout the duration of this course I have been asked to reflect upon my own personal values in relation to the Human Services profession. This was a difficult task for myself because some of my values are a reflection of my past tribulations. In addition, several times throughout this course our class focused on the importance of self-care in order to be an ethically sound Human Services professional. As a result this course has allowed me to understand the importance of taking care of myself physically and mentally, this includes taking the time to come to terms with my past experiences. This was a difficult task to overcome because I tend to care for others before myself

The reporting party (RP) stated a few months ago there was an 8 year old child named Jeremy (male) who was in the classroom with her 5 year old daughter. The RP stated the child was observed on several occasions being hostile and violent to younger children. The RP stated on one occasion while viewing the child on the facility camera tormenting and trying to suffocate a child named Victor with a plastic bag. When the incident was brought to the facility's attention the reply was he has mental issues and he probably did not have his morning medication. The RP stated around this same time frame the RP walked into the facility to pick up her daughter (name not provided) at 6:30pm and was advised to sign a form regarding an incident that took place

At Iler Campbell LLP, the legal assistant role leverages excellent administrative skills, ability to set task priorities and client mindset to enhance their lawyers and law clerks effectiveness in their practice areas. In this professional service environment, the teamwork showcases the ability to work within established practices and procedures, complete tasks with accuracy and thoroughness, and meet client needs with professionalism and strong interpersonal skills.

As a generalist telephone adviser within the organisation I was called upon to provide advice to customers on a wide variety of general issues using information provided in the knowledge base system set up by Citizens Advice Direct in a timely and professional manner. This role allows me to provide firsthand support and advice to citizens, which includes providing customers with information on their legal rights, duties and options which they may want to consider in order to seek to resolve their justiciable problems.

It is quite remarkable to see the skills I have learnt put into action with individuals I encounter in my every day dealings. By implementing the basic counselling skills learnt, it has aided me in being a better person and also laid the foundations for my future career. Many skills were used in a variety of situations in the past quarter of a year, however, only a brief description of a few will be discussed below. It is simpler to learn a core skill from a textbook however it is more complex to apply that skill in practise; every individual is different and so are each of their issues. It is important as a student to familiarise ourselves with the key skills needed to become a successful skilled helper. In the beginning we are taught

The role that I play as an action scientist in my organization is ensuring that the guidelines are set by the Board of Cosmetic Art Examiners and the Community College are adhered to by the faculty and students. The rules for licensure is the same for every institution; therefore, it is my role as an action scientist to ensure that single-loop learning is taking place in the department.

For the story the Great Wall of China is a series fortifications in northern China that was built to protect the northern borders of the Chinese Empire against the intrusion of various nomadic groups. The company has about 30 subsidiaries and 38,000 employees working for them. Taking a look at the products Great Wall Motors has to offer, it includes three categories of “Haval SUV”, “Voleex Sedan” and “Wingle Pickup”. Great Wall Motor has been winning a few awards. It has been listed in the “Forbes Top 100 Chinese Enterprises” twice, had gain honours of "China 's 500 Most Valuable Brands", "Most Valuable Listed Automobile Company" and "No. 1 of Top 10 Listed Chinese Automobile Companies".