Cleveland Clinic : A Non Profit Academic Medical Center

Decent Essays
Cleveland Clinic is a non-profit academic medical center, founded in 1921, and located in Cleveland, Ohio. It employs over 42,000 staff members throughout their various national and international campuses (US, CANADA and the United Arab Emirates). It is regarded as the fourth best hospital in the United States according to US News & World Report and was even recognized by president Barak Obama in 2012 as “one of the best health care systems in the world and a model to follow in the delivery of care”.
In March 2008 the results of the federal Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) prompted senior leadership and managers to take a closer look at the clinics initiatives aimed at patient satisfaction. While Cleveland Clinic was recognized nationally and internationally for their healthcare excellence, their patient satisfaction scores were below the national average. This encouraged President and CEO Delos Cosgrove, M.D., Senior Director, Employee Relations Jill Patterson, and Chief Human Resources Officer Joe Patrnchak to revise and review the clinic’s Human Resources strategy in order to better engage the organizations employees and at the same time improve the patient satisfaction scores. This was no small task; with over 40,000 employees, the leadership team needed to come up with a new “people strategy” (or HR strategy) that would promote a more solid organizational culture that would lead to higher employee morale and engagement. This was
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