Cleveland Clinic is a non-profit academic medical center, founded in 1921, and located in Cleveland, Ohio. It employs over 42,000 staff members throughout their various national and international campuses (US, CANADA and the United Arab Emirates). It is regarded as the fourth best hospital in the United States according to US News & World Report and was even recognized by president Barak Obama in 2012 as “one of the best health care systems in the world and a model to follow in the delivery of care”.
In March 2008 the results of the federal Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) prompted senior leadership and managers to take a closer look at the clinics initiatives aimed at patient satisfaction. While Cleveland Clinic was recognized nationally and internationally for their healthcare excellence, their patient satisfaction scores were below the national average. This encouraged President and CEO Delos Cosgrove, M.D., Senior Director, Employee Relations Jill Patterson, and Chief Human Resources Officer Joe Patrnchak to revise and review the clinic’s Human Resources strategy in order to better engage the organizations employees and at the same time improve the patient satisfaction scores. This was no small task; with over 40,000 employees, the leadership team needed to come up with a new “people strategy” (or HR strategy) that would promote a more solid organizational culture that would lead to higher employee morale and engagement. This was
I was surprised myself when I saw the figure until I find out that they have a Multisite healthcare delivery system with local, national and international reach. They have facilities all over Ohio, in fact the leading healthcare provider in Ohio. They also have hospitals in states like Nevada and Florida and internationally in countries like Canada and Abu Dhabi in United Arab Emirates. See link below for more facts about Cleveland Clinic. With that many facilities and a top five health care system in the country it will not be impossible to record 5.9 million outpatient visits in a year.
According to myclevelandclinic.org, the Cleveland Clinic was established in 1921 with the same mission that continues today: “Better care for the sick, investigation of their problems and education of those who serve.” Consistent with its mission statement, the Cleveland Clinic’s activities are patient care provided on a charitable basis, medical research, and education of both medical professionals and the community (2017).
Joint Commission. (2010). Management of Human Resources. CAMH: Comprehensive Accreditation Manual for Hospitals, Hr-1 - HR-10.
The role of human resources is also very important in maintaining an effective health care industry. If the managerial personnel are performing their duties effectively and efficiently in a health care organization, the organization will automatically progress. Additionally, the organization will provide the improved outcomes of the patient health and health care delivery as well. This is so because human resource is also considered as one of the most important inputs to effective health care services. Although there exists a variety of challenges in inducting qualified human resource professionals but there is a strong need to solve this issue. (Kabene, 2006)
The Joint Commission understands that human resource management (HRM) is vital in any organization because it deals directly with employees, who are charged with the responsibility of achieving the organization’s goals and objectives. Traditionally, majority of organizations treated employees as liabilities. However, over the years, the view has changed to focus on employees as assets. Importantly, in an acute care hospital, committed employees are essential because they would be dealing with patients directly. Moreover, working with such patients requires employees who can create personal relationships with the patients. In essence, patient satisfaction increases when the patients can trust their caregivers (Mathauer & Imhoff, 2011).
The human resources department needs to revisit some of their decisions to strength their portion of the structure and better the company for the future. The high turnover rate has caused lack of employee motivation, low morale and with pay levels below their competitors’standards; there is lack of structure in the performance review process within the entire company. These issues can be corrected by creating a coaching, feedback process, and
The Moses Lake Community Health Center is a small clinic located in Quincy, Wa, which is where I live. This clinic was built in 2002 but was remodeled about five years ago. Moses Lake Community Health Center (MLCHC) is a clinic that offers medical service, dental services, and other additional services such as WIC. Having all those resources combined has been great because you no longer have to travel far, all you need in the same place. This clinic has an amazing staff that is kind and respectful. The Human Resource Director for the Moses Lake Community Health center is Julie Weisenburg. Unfortunately, I was unable to speak with her due to not being available at the same time because of work schedules. As well that is is a small town and
Truly the Cleveland Clinic, a network of hospitals with its amazing recognition of performance throughout the nation and in their community, which they service. As I read their about the Gastroenterology and GI Surgery department accomplishments, ranking second highest in the nation with an overall score of 84.4/100 successful surgery I was impressed. This is personal for me, because I am a survivor of this very type of surgery. I am from the mid-west originally, the state of Indiana. Learning how close I was to this award winning hospital has touch me in a special way. The Cleveland Clinic in Florida have special means me, because the Cardiovascular specialty, also touched two of my sibling one experience heart transplant. However, the other
As per the Mayo Clinic the symptoms that the patient encountered is related to a pituitary adenoma, due to the tumor pressure (www.mayoclinic.org). The visual disturbances and headaches indicate an increase growth, which causes pressure to the surrounding area. The weight gain and increase in shoe size is caused by an increase production in growth hormone. Excess production in growth hormone can cause enlarged hands and feet.
This post is a brief summation of interviews with several healthcare experts within the Willis Towers Watson Company. Their statements and ideas were beneficial, thought provoking and relevant for those in healthcare leadership. Based on our conversations we underscore here a few trends for healthcare providers whether in a single community hospital, a teaching hospital or a group of hospitals: executive compensation should be incentivized, the hiring of doctors in executive positions for providers in the nonprofit and for profit sectors is recommended and growing, the collection of vast amounts of data can be compiled to influence executive behavior and positively impact performance, and poor quality indicators directly impact the bottom line in a multitude of ways.
I agree with Ritzer that the for-profit health care organizations are increasingly using the rational medical systems with their focus on lowering costs and increasing profits, which could reduce the quality of health care, especially for the poorest members of society. However, the KC CARE Clinic have been partnering with some of the for-profit organizations from the beginning to assist the poorest members of society. The Community Health Worker (CHW) program is a large program with workers in emergency rooms of most of the hospitals within the metro area to help those who use the emergency room as their primary care facility. The CHWs help these patients by finding a non-emergency facility to become their primary care
Cleveland Clinic not only provided pre-service to patients, but provided pre-service to attract providers into their network. They provided training for providers and offered them a good electronic medical record system. The clinic opened a medical school which was a year longer than other schools as it offered special training in both clinical care and research. The tuition cost of the students from July 2008 were covered and each medical student was offered a position to work in Cleveland
Cleveland Clinic is a non-profit organization and a network of hospitals, clinics, research and educational institutions that strives to provide specialized healthcare and the latest in medical treatments. Our mission is to provide better care of the sick, investigation into their problems, and further education of those who serve. We are committed to providing world-class care and a supportive environment for our patients, patients’ families and fellow caregivers.
Mayo Clinic is a nonprofit worldwide leader in medical care, research and education for people from all walks of life. The clinic is based in Rochester, Minnesota. Mayo clinic is acknowledged as the leading and biggest integrated not-for-profit medical group located on the globe. The firm is providing work for almost 3,800 physicians along with scientists in addition to 50,900 associated health staff. The organization is recognized as specialized in providing treatment for the difficult cases in the area of tertiary care. Its expenditures regarding the research are estimated to be over $500 million on annual basis. In 2014, Mayo Clinic reached 150 years regarding its uninterrupted health service for the patients. Dr. William Worrall Mayo settled his family in Rochester, Minn., in 1864 and opened a medical practice that evolved under his
A healthcare organization’s reputation for its commitment to quality and patient-centered customer service stands as the main criteria for individuals in choosing a healthcare service provider (Stavins,2006). “Therefore, measurement of patient satisfaction and incorporating results to create a culturewhere service is deemed important should be a strategic goal for all healthcare organizations”(Stavins,