Cleveland Clinic

I was surprised myself when I saw the figure until I find out that they have a Multisite healthcare delivery system with local, national and international reach. They have facilities all over Ohio, in fact the leading healthcare provider in Ohio. They also have hospitals in states like Nevada and Florida and internationally in countries like Canada and Abu Dhabi in United Arab Emirates. See link below for more facts about Cleveland Clinic. With that many facilities and a top five health care system in the country it will not be impossible to record 5.9 million outpatient visits in a year.

St. Jessica’s Urban Medical Center should consider creating a communication plan as the first priority of implementing the new performance management system. Conversations with employees and managers and employees show negative biases associated with performance management systems. The communications should define performance management, explain how performance management fits St. Jessica’s Urban Medical Center, highlight employee benefits of the system, define responsibilities of different employees, and make a connection between performance management and

The healthcare industry consists of many strengths and weaknesses during the improvement of patient safety, efficient operations, reduction of medical errors, and ensuring that they provide timely access to all patient information. This will have to still comply with all legal guidelines as they control costs and protect patient privacy. The adoption of advanced information technology is a popular strategy being used in the healthcare industry because it allows their weaknesses to be progressively diminished as they gain and use the opportunities necessary as an analytical tool. This would allow their capabilities to be further developed with the new technologies and processes used as they unify the adoption of IT standards. In order to stay competitive within the healthcare industry, then there must be specific actions and measures that must be taken to ensure a positive outcome. This includes external opportunities to increase the capability of the IT infrastructure in a national environment as the growth of industry standards are met in order to decrease the pressured threats of legal compliance through patient trust and the high cost of IT. The growing recognition of strategic leadership often leads to both improved financial stability and contact accessibility of the system. Some challenges that may occur within the healthcare system may cause issues in a hospital setting because of the centralized society of an organization. This is because of the different visions and

The nurses at Memorial Hospital work a regular schedule of four 10-hour days per week. The average regulartime pay across all nursing grades is $12.00 per hour. Overtime may be scheduled when necessary. However, because of the intensity of the demands placed on nurses, only a limited amount of overtime is permitted per week. Nurses may be scheduled for as many as 12 hours per day for a maximum of five days per week. Overtime is compensated at a rate of $18.00 per hour. In periods of extremely high demand, temporary part-time nurses may be hired for a limited period of time. Temporary nurses are paid $15.00 per hour. Memorial Hospital has a policy that limits the proportion of temporary nurses to 15 percent of the

Collecting data and analyzing employee activity to identify key performance indicators (KPIs) is used to forecast an expected array for all monitored work assignments. Organizational development requires improving what the organization knows about employee performance. The statistics helps to determine whether efficiency processes that are impacting to the workload are effective. Monitoring call average handling times (AHT) per call and customer ratings can increase both productivity and quality (Levenson, 2014, p. 23). When analyzing KPIs, organizations can use the process statistics to determine or observe processes that helps to drive exceptional customer experiences by providing guidance and feedback regarding all elements of the customer

Data collected provides the health care organization, providers, administrators and the patients with valuable information. Tools assist the organization by measuring the performance data that provide the information to improve the patient experience and improve their care. These tools engage the organization in self-evaluation on an ongoing basis. These tools also provide and effective method of containing costs and provides the means to meet the regulatory requirements to improve quality care. Tools allow organizations to provide a

Information technology is a large part of the quality improvement methods that a health care organization uses. Florida Hospital uses Business Objects which is a software company that specializes in business intelligence. Business Objects has components that provide performance management, planning, reporting, query and analysis, and enterprise information management. The Business Objects Enterprise can track report instances that will trigger alerts. These reports are created by Crystal Reports and have parameters that can be modified to perform analysis on the data. The customer can set alerts that trigger when certain conditions are met or not met by the data. The data can be customized to show in charts. Further customization allows the customer the chance to drill down into the data. Other information can be obtained from technology. Information technology allows data to be displayed in a dashboard or a scorecard. Dashboards are tool that monitor the ongoing performance of a

With the Cleveland Clinic being nonprofit, they really make sure to engage with the community by getting involved in a broad range of medical research, educational training programs, and supporting the community health initiatives (Community Impact 2017 | Cleveland Clinic). The Clinic is absolutely making an impact in the community, as more companies are developing and gradually growing around them. The bigger challenge is that the community is still very much poor and unhealthy. According to (Centers for Disease Control and Prevention), over one – third of the population that live around the hospital have diabetes. Another big part of the population has Cancer, Heart Disease, and Kidney disease. The hospital can continue to add new things and make changes, but it has no control of what is happening to the city around them. The clinic is ranked second in the world report hospital rankings. It employs over 50,000 people in just the Ohio clinic. They also spend millions of dollars on additional education for their physicians, and also with making community investments. They have also put over $500,000 into a program to get rid of run down homes within the neighborhood. One of the clinics most significant investment was for the Langston Hughes Education Center. They offer free exercise equipment and adult day care. (By: Dan Diamond/07/17/17/ The Clinic is a global success story, but it’s host community remains mired in poverty) So when it comes to economy impact, they truly do go over and beyond and put out quite a bit of money and support other organizations.

In today’s health care environment, competition remains high and many organizations are seeking new ways to improve their quality of care, as well as remain competitive with other health care organizations in the process. Various methods exist today for organizations to integrate quality improvement strategies to help in the measurement of performance improvements. This paper will discuss:1) several methodologies, the pros and cons that exist with these methods, 2) describe information technology applications, how they may be used to improve patient falls, 3)discuss how benchmarking and milestones are involved in managing the use of quality indicators, and finally,4)

Over the past few years the healthcare field has seen many changes in tools and technologies. These new tools have impacted the performance of organizations, and advancements in managerial controls. One of the major changes came after the passing of the Health Information Technology for Economic and Clinical Health (HITECH) Act by Congress. HITECH caused a shift in the way healthcare keeps track of patient’s personal health information (PHI) by increasing incentives for providers to implement electronic health records (EHR). The EHR system is then managed by upper leadership teams such as: Director of Quality Improvement and Risk Management (DQI), Chief Operations Officer (COO),

Cleveland Clinic is a non-profit academic medical center, founded in 1921, and located in Cleveland, Ohio. It employs over 42,000 staff members throughout their various national and international campuses (US, CANADA and the United Arab Emirates). It is regarded as the fourth best hospital in the United States according to US News & World Report and was even recognized by president Barak Obama in 2012 as “one of the best health care systems in the world and a model to follow in the delivery of care”.

As per the Mayo Clinic the symptoms that the patient encountered is related to a pituitary adenoma, due to the tumor pressure (www.mayoclinic.org). The visual disturbances and headaches indicate an increase growth, which causes pressure to the surrounding area. The weight gain and increase in shoe size is caused by an increase production in growth hormone. Excess production in growth hormone can cause enlarged hands and feet.

Out of the 52 recipients who reported funding medical case management as a core medical service, 88% or 46 recipients reported at least one medical case management performance measure. According to the results presented from the recipients regarding information from the medical case management performance measures: 36 recipients reported the use of medical visit frequency, 32 reported data for care plan, and 20 reported data for adherence counseling and assessment.

Mike Fiorilli is thee Director of Billing Services- Denials for the Cleveland Clinic. The Cleveland Clinic is a global, multi-national health care system encompassing hospitals, physician offices, urgent care facilities, and research clinics across the globe. The Cleveland Clinic has facilities in Ohio, Florida, Nevada, Abu Dhabi, Canada, and the England facility is scheduled to open in fourth quarter 2018. Mr. Fiorilli started in the health care industry 35 years ago after the finance business he was employed by closed. There was no formal training and no college classes for the finance division of health care. No one in Mr. Fiorilli’s neighborhood went to college, the steel industry was booming and everyone on the block he grew up

The variation in information needs across any healthcare provider organization forces healthcare information technologies (HIT) platforms, systems, processes and procedures to align its design to support the unique information needs of each department and role. The greater this alignment of HIT systems and technologies to specific administrator, doctor, nurse and lab technician roles, the higher the level of overall systems performance and results attained (Agrawal, Grandison, Johnson, Kiernan, 2007). Just as an enterprise has strategic information needs that help to define the future direction of the business, healthcare provider organizations also have a comparable set of strategic information needs. The administrative roles in healthcare providers need to have a consolidated view of the organization from a cost, quality management, service level, patient recovery rate, patient satisfaction and profitability standpoint as well (Middleton, 2005). All of these factors are often gathered together in a dashboard that administrators often rely on to manage the core areas of their healthcare business (Leung, 2012). Administrator's information needs are also longer term in nature and more oriented towards the development of strategic initiatives that will last several years, requiring