Client Care Specialist: A Case Study

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On 08/12/16, Mr. Barnett completed a two-week workshop at the CPS Student Outreach and Re-Engagement (SOAR) Center, 2622 w. Jackson. On 09/01/16, Mr. Barnett registered for school at Bridgescape Learning Academy, 3222 W. Roosevelt, and submitted a copy of his school schedule to his DOC case manager in order to obtain movement. On 09/07/16, Mr. Barnett started classes at Bridgescape Learning Academy.

Client Mary had been in the shelter for forty-eight hours on 09/01/2016 and per crisis center routine needed to complete a forty-eight hour client intake interview with the caseworker. The purpose of this interview is to see how the client is progressing and feeling about her stay in the shelter thus far. This allows the worker to evaluate what further services needed to be added or taken away from the client’s individual program during their stay in the center. Caseworker Dany G. along with Student Brittany completed the forty-eight hour intake interview with Client Mary. The interview was done in a private counseling office in order to practice confidentiality of the information the client was to give. Caseworker Dany G. observed Student Brittany give the interview to Client Mary. Student Brittany began the interview by asking about the client’s demographics and then moved on to talk about the client’s abuser, history of abuse, and childhood history. Student Brittany was challenged as the client became upset when asked about history of abuse and childhood history. Client Mary disclosed to Student Brittany that throughout her childhood there was a pattern of emotional, physical, and sexual abuse committed against her. Client Mary did not wish to further discus the topic, which Student Brittany recognized and insured that it could be discussed at a later time when the client was ready. The finally step in the interview was to discuss goals Client Mary had for

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After recognizing this issue I would approach this client by using the “evidence-based practice”. This model is a step-by-step plan that focuses on the issues (Kirst-Ashman

Case management services were provided in La Habra. Present at the meeting were WYP (Wraparound Youth Partner) Andy Ngo. The youth was present, but ran off with his peers. WYP Ngo attempted to look for the youth. WYP Ngo was unable to look for the youth. WYP Ngo checked in with the youth teacher. The youth has no behavioral issues, but the youth is doing little to none of his assignments. The teacher is concerned that the youth will not be able to improve his grades before July. The signatures were not obtained, because the youth took off with his peers. The next one on one will be on June 6th, 2016.

Throughout the career of a Viterbo University Student Nurse, one sees a variety of clinical settings to enrich one’s own knowledge base and skills practice to ultimately become a well- rounded and exceptional nurse. One of the experiences that we are able to have is to be a part of the Caring Clinic at the Salvation Army. In this setting we care for a population of impoverished and homeless individuals to assess blood pressures, health history, and do a mental health screening. This setting is like no other in the sense of we go to where the individuals that need our help instead of them coming to us. I have learned how it takes a special kind of nurse and group of student nurses to make the Caring Clinic happen to provide care and advocate

Hi and welcome to Healthcaremagic. Thank you for your query. I am Dr. Rommstein, I understand your concerns and I will try to help you as much as I can.

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If you have any questions or concerns I can be reached at 314-333-5625 (direct phone) or 314-459-4430 (cell phone).

Customer services is a very important part of managing ongoing client/patient relationships, because they are the key to bringing in revenue. The concept of customer service is to deliver outstanding services so the customers will have a great experience. I currently work in the healthcare industry and the company that I work for is starting to have trainings and meetings to improve customer service to our clients to help increase our patient satisfaction levels. There are some employees who strive to help the patient by going far and beyond their line of duties, and as others are burned out and feel like they just need to get the patient in and out without really understanding the patient’s needs or

The struggle in the transition from provider to patient There are many reasons why providers may struggle in the transition from provider to patient. A provider may have a hard time letting go, they may feel embarrassed, or they may be in denial that there is anything wrong with them. They may struggle with the care they receive from a different provider and feel that they could do a better job at in the diagnosis and plan of care process. Also as seen in the case study Christiane become very busy with her work and rarely took the time to get her check-ups on a regular bases, this might be the case with other providers in the medical field. Providers might find themselves in situation where the only other physician around to attend to their care is a fellow coworker.

A personal interview was conducted with a respiratory therapist from Rapid City Regional Hospital regarding patient and family centered care and leadership. The views that the respiratory therapist had in regards to the subject were very similar to my own views. The respiratory therapist stated that patient and family centered care involves encouraging the patient and family to become involved with the patient’s care and allowing them to participate in decision-making that best correlates with the patient’s situation (M. Mackey, personal communication, November 18, 2016). Every patient who presents to the hospital has different values and beliefs of some form; therefore, health care professionals need to be able to recognize the differences

Client-centred care is frequently associated with quality health care (Grenness, Hickson, Laplante-Levesque, and Davidson, 2014) and is defined as “a holistic approach to care in which both the objective and subjective aspects of ill health are combined” (Poost-Foroosh, Jennings, Shaw, Meston, and Cheesman, 2011). Problems with the structure or function of the body organs and systems are considered objective, whereas experiences and emotions patients face due to their problems are considered subjective (Poost-Foroosh et al., 2011). When several aspects of hearing health are combined, the client is well on their way to getting the treatment and care they need as all components are addressed. This approach draws on the idea that the patient knows