Client Service Case Study

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One half of the MS Society’s mission is to enhance the quality of life of the people affected by Multiple Sclerosis. They achieve this by placing a heavy focus on client services. The Client Service (CS) Coordinator meets with individuals one-on-one to help them, provides outreach sessions in the cities in our chapter area, plans events to educate about treatment, and research, and plans events to bring families together who are affected by the illness. A large part of my work term was focused on supporting these initiatives and accompanying the CS Coordinator on her outreach sessions and events. MS can affect how people talk and how they interact with people. This experience allowed me to understand how to interact with vulnerable populations
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