Client Service Case Study

I presented Esteban’s case during case consultation because I noticed that I had countertransference when doing his intake. My expectation when presenting this case was to receive feedback that would help me to provide effective treatment to Esteban without my countertransference affecting his treatment. This section of the paper will talk about the feedback I received about my countertransference and how to support Esteban.

Customer Relationship Management Customer Relationship Management is a strategic approach that is basically concerned with creating improved shareholder value through the development of appropriate relationship with key and important customers as well as customer segments (Payne & Frow, 2013). When it comes to B2B organization, by implementing customer relationship management can definitely help the particular B2B organization build solid and strong customer relationship with individuals and the business as a whole for a long-term relationships. However, Olympic Cable has a stable and well-controlled customer relationship management which has the potential of relationship marketing strategies and IT in order to create profitable and long-term relationships with their

Summary of Case Good or Service: Mr. Gulash lived in Shelton, Connecticut. He wanted an above-ground swimming pool installed in his backyard. Gulash contacted Stylarama, Inc. (Stylarama), a company specializing in the sale and construction of pools. The two parties entered into a contract that called for Stylarama to “furnish all labor and materials to construct a Wavecrest brand pool, and furnish and install a pool with vinyl liners.” The total cost for materials and labor was $3,690. There was no breakdown in the contract of costs between labor and materials. After the pool was installed, its sides began bowing out, the 2” × 4” wooden supports for the pool rotted and misaligned, and the entire pool became tilted. Gulash brought suit, alleging that Stylarama had violated several provisions of Article 2 of the UCC. Is this transaction one involving goods, making it subject to Article 2? Gulash v. Stylarama, 33 Conn.Supp. 108, 364 A.2d 1221, Web 1975 Conn.Super. Lexis 209 (Superior Court of Connecticut) (Cheesman, 2010, p. 292).

Dr. Shapiro, Your role in the In-Service will be more discussion-oriented. The itinerary I have for the In-Service will feature 8 different activities (mostly video-based) that help other student advisors and ProStaff members familiarize themselves with different concepts of diversity and intersectionality such how white people discuss race, racism within the gay community, male body image issues, etc (I can send you the itinerary I have, if you want). Then you and various other members apart of the Truman community who apart of the panel will share their knowledge and experience about concepts of diversity, factors they related to or wanted to expand on that were featured in the videos or their own personal experience with how they balance intersectionality of their identities. The whole In-Service should last about an hour to an hour and a half, depending on the audience response (which will other student advisors and ProStaff of Residence Life) with the material. If you have any more questions/concerns. Please let me know. Thank you.

No reoccurring services policy The problem: University of Nevada Cooperative Extension (UNCE), ALL4Kids and Little Cooks & Little Books, are funded by Supplemental Nutrient Assistance Program Education (SNAP-Ed). SNAP-ED, has imposed a new policy that there are no reoccurring services allowed at the SNAP-Ed school sites. The policy created more community based instructors (CBI) then SNAP-Ed available school sites, because of the new policy both programs are struggling. On the structural totem pole shareholders and the community can dictate what can happen with SNAP-Ed funded programs. UNCE teams are strong, and ALL4KIDS, and Little Books & Little Cooks teams are have experience and education people and their focus is finding new sites to serve.

1. "Faking. There's the rub. Tugging at the fringes of my consciousness always is the terror that people are kind to me only because I'm a cripple." This quote shows that although the author is a disabled people, she will never want to be treated as a disabled. On the other hand, it will make her a feeling of disadvantage, which will create inferiority. This also would make people ignore the charm of her personality and other aspects.  It it unfair for disabled people to be treated as specials. 2. "Doctors to think of themselves as healers, and for this reason many have trouble dealing with MS patients, whose disease in its intransigence defeats their aims and mock their skills." The quote shows that doctors, who are normal people, should normally shows their sympathy when the time they face their patients. However, after hearing from hundreds of patients per year, the compassion, which is also patience, is eroded by the time just like the interests of working. So, compassion should not be treated as a necessary characteristic that everyone must have. We need to appreciate the people who shows compassion but never ask them to do

I. Client Scenario My client is a 3-year-old boy that has a diagnosis of Autism Spectrum Disorder. Occupation-based problems typically seen in toddlers with a diagnosis of Autism Spectrum Disorder includes difficulty with dressing, toileting, bathing, self-feeding, socialization, interacting, and make eye contact with adults and other children.

Case management services were provided. The youth is still in detention. WYP (Wraparound Youth partner) Andy Ngo discussed with the WPP (Wraparound Parent Partner) Lyneth Torres and WCC (Wraparound Care Coordinator) Omar Gomez about when will WYP Ngo be able to see the youth. WPP Torres consulted with WYP Ngo, the team can go see the youth on December 10th, 2015. Next meeting will be on December 10th 2015.

Normally, when a person is diagnosed with multiple sclerosis there is an immediate impact on all people who love them most. People with multiple sclerosis are constantly in need of assistance to do their daily tasks since their cognitive and functional impairments. This care is provided by informal caregivers who take care of the patient without being paid for their services. Eventually, the patient and carers are placed under immense strain and burden of the disease.

Client M.E.’s laboratory values are all within defined limits except for her WBC. Her WBC is elevated; this is known as leukocytosis (Pagana & Pagana, 2014). An elevated WBC could be caused due to several reasons such as infection, myeloproliferative disorders, malignancies, trauma, stress, hemorrhage, inflammation, dehydration, thyroid storm and even steroid use (Pagana & Pagana, 2014). However, in the case of patient M.E. the most probable cause of her elevated WBC would be because of infection caused by the pathophysiologic process of cholecystitis. White blood cells function as part of the body’s immune system and work by fighting infection and reacting against foreign bodies or tissues Pagana & Pagana, 2014). So with this being said, during

Identification of Client: Case Study Liz is an African American single mother who battled with thoughts about marijuana and its effects. She stayed with her mother in the countryside and was a mother of two loving kids. She was troubled by what she perceived as the contrast between her motherly life and her personal life. She alleged that the smoking pot always helped her relax her mind and that she had learned smoking marijuana from one of her high school boyfriends. No one in her family ever realized that she was smoking marijuana until in her later years when it came to the knowledge of her mother. The habit of smoking marijuana seemed to be a hindrance to her career dream of becoming an elementary school teacher because the profession called

Currently, the County of San Diego Health and Human Services Agency is focusing on improving customer service from good to exceptional. A project which can improve delivery of service has been laid out in this paper. To deliver a person-centered customer service, the goal of this project is

1. Determine if the request is valid-verify identity and authority of the requestor. Request legal picture identification, such as a driver's license or passport. 2. Validate that the format of the request meets state legal requirements for a valid subpoena or court order. Check state law for specific requirements. 3. Determine the legal power of

Chapter 1: Client Acceptance/Continuation Process Information risk is the risk that the information provided by a company will be materially false. As auditor’s we plan and perform tests on a companies records to determine if they are accurate. We interpret FASB, AICPA, PCAOB, and other authoritative pronouncements to ensure that financial

Key Concepts Service Process In a service industry, it is important that organizations fully understand the characteristics of the service needs in order to design their system in costs and benefits to set a reasonable price for their services. Sadly, many service organizations develop their service processes without investing time in testing and process and therefore many service organizations fail in their efforts (Meredith & Shafer, 2013, p 78). Therefore, it is important that as a service provider, Creative Learning Center have tested their service process and addressed any issues that they may find in delivering the level of service that is aligned with the organization’s goals. Having a well developed service process will ensure customer satisfaction, optimal operational flow and contribute to the profitability of the company (Barkai & Harison, 2011). To successfully ensure that the service process at Creative Learning Center is successful, effective and efficient, extensive testing must be conducted. A key aspect of their service process must address customer complaints to sustain customer satisfaction. Customers general complain when they experience services that are lower than the actual service performance and quality. Statistics show that many consumers choose to leave the establishment instead of giving the service provider the opportunity to address service deficiencies (Barkai et al., 2011). Therefore, addressing the customer complaint component into