Clover Valley Dairy Case Essay

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September 10, 1978 Camden, New Jersey Clover Valley Dairy Company Dear Charles, I am writing you in response to your concerns about the market test on the new cups and carriers Clover Valley Dairy Company is introducing to the consumer. I appreciate your suggestions and have definitely considered them. The purpose of the research is the see how the new packaging is accepted by the consumer and if it is worth it to move to the new six (6) container holder. Number one, I definitely agree that the multipack carriers should be tested and should be tested in other outlets that are not competing with us, but also our markets that are our competitors. I say this because I feel that we should include our competitor’s customer’s…show more content…
The proposed test is definitely useful in addressing the management problems because it would address the customers concerns about the new packaging and be able to provide the best customer satisfaction and to find out if the customer would recommend making their lives easier when purchasing the product. The cost would decrease per unit if the customer accepts the multipack. I think the product is very good as it stands right now. If I had to do any type of recommendations to change the carrier the only thing I would probably do is if we are going to see the product to a larger chain of stores or on the Naval Base. I would have a larger box made to hold the six (6) to either twelve (12) or twenty-four (24) case. It would definitely cut the cost down since it would be supplied in bulk. In conclusion, I would agree the doing the test with having a representative set up by the dairy case. Once it has been observed whether they would chose the multipack or single cup. Once it is noticed, they representative would ask if they could do a quick survey on why they chose that particular packaging and why. I also think that we could offer a coupon for the multipacks just to see if that would have the customer purchase the item. As always we would definitely thank the customer for their time and help with us finding out what our customers want in our product. Sincerely, Vince
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