Cmgt 442 Week 4 Individual Assignment Outsourcing Risks Essay examples

Because many businesses in the US have more often began outsourcing different business products instead of doing them in-house, it is important to understand why outsourcing may be the best option. Although many tie outsourcing to foreign markets, outsourcing can include both foreign and domestic markets. By entering into a contractual agreement, outsourcing allows organizations to pay for services they need. This gives the option for a business to get professionals to perform services for them that the business may not have the staff for. Outsourcing provides a cost saving-strategy that is usually more affordable. Ultimately,

In this report shall be investigating the different tools and techniques used for technical support. This will be aimed at the help desk solutions for both system and software. I shall be discussing network monitoring tools, remote desktop/assistance, command line tools and control panel utilities.

The case identifies struggle and problem faced by organizations outsourcing IT projects and allows us to ponder on how to manage outsourcing well.

It is a concept that has evolved from a manufacturing perspective to a strategic perspective, which views the concept as a way for organizations to focus and be more competitive. The basic premise of outsourcing is that a specialist organization can perform a particular service more efficiently than can internal operations because a specialist organization has an inherent advantage in producing and delivering a service. Superior technology, management skills, or economies of scale may contribute to this perception. The type of sourcing relationship depends on whether a long-term or short-term need exists. To save funds used for benefits for regular employees, temporary workers are hired. In this case, the organization (outsourcer) provides all necessary resources except the workers, who are provided by the vendor. For long-term services, the vendor has full responsibility for delivering the service; the outsourcer provides only a liaison.

• Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.

Unit 12- P2: Explain the impact of organisational policies and procedures on the provision of technical support In this document I will be explaining the impact of organisational policies and procedures on the provision of technical support. In the modern world, IT Support is a major factor which is necessary in order to progress and function properly. In big organisations, tech Support departments work tirelessly every day to provide quick and effective support for users with faults.

You may think you’re saving money by taking care of your own IT; but in reality, you’ll end up spending a lot of money on buying new hardware and software and buying updates for your new software. And since time is money, you’ll spend a lot of money in the form of time teaching yourself how to use new hardware and software and training your employees. Getting professional help means you won’t have to cross your fingers every month and hope you don’t have a big computer expenditure that you didn’t see coming. With IT support services, you’ll pay one set fee a month with no surprises and you’ll get help on demand from technicians whose only job it is to handle computers and computer problems.

Outsourcing is when a company purchases products or services from an outside supplier rather than performing the same work within its own facilities, in order to cut costs. In other words, outsourcing is an organization's contractual relationship with a specialized outside service provider for work traditionally done internally by that organization. The decision to outsource is a major strategic one for most companies because it involves weighing the potential cost saving against the consequences of a loss in control over the product or service. Some common examples of outsourcing include manufacturing of components, computer programming services, tax compliance and other accounting functions, as well as payroll and other

As long as you run a business, you will eventually have to deal with some kind of problem that you are unable to fix on your own. Dealing with these issues on a regular basis can slow down productivity for your business, your time will be consumed and you may even end up losing money. When you are facing an IT problem that may consist of a threat of a security of networks or an issue with your hardware and software, your best alternative is to consult with the right IT services. These professionals already have the training and expertise to deal with the problem easily. By doing a little research, you will find that there are a number of IT services that can provide large or small businesses with computer repair, IT consulting, and a host of other services that will increase a business and help it to flourish in the long term. An IT managed service provider has the capability to assist you with software and hardware issues, computer re-installation services and will help to reduce your stress, while you focus on your business goals.

Office Supply Incorporated (OSI) is a company in crisis, with challenges in its cost structure and poor IT performance. Outsourcing to Technology Infrastructure Solutions (TIS) is an opportunity to both reduce costs and complexity for the firm, but first must consider whether outsourcing is a good strategic fit for OSI. Outsourcing is known as the practice of turning over responsibility of some or all of organizations information systems to a foreign firm in order to stay competitive. Outsourcing is not new to the business world, as it dominated the manufacturing sector the past couple of decades. There are various advantages and disadvantages. Advantages include lower costs, better quality, and downsizing to focus on the

To fix the computer the IT support has to find the cause of the problem it would be what they have been told and they look up the symptoms of the problem then when they have eliminated the problem with a checking everything it will be done one at a time in a logical step by step so they done miss anything, the IT support have been told about the fault they will go to the room that the fault is in because they can fix the fault right away or they will look to see what is wrong with it without it going the IT support room or if it’s a shop, or if they can’t get to the room they would sign into their IT support log in and fix the computer through a computer remotely but the come that needs fixes would need to be on

While it lessens the burden on organizations, reducing and shifting the cost and risk of its IT operation, security and management issues to an external service provider or vendor, outsourcing any portions of an organization's Information System has significant risks that can sometimes become detrimental to the outsourced organization. According to the Commission on Government Outsourcing, "when outsourcing an organization exposes itself to significant risks in terms of security, accuracy, and completeness of information (Holroyd City Council, 2008)". Comprised in the rest of this document is an

Outsourcing refers to hiring an outside, independent firm to perform a business function that internal employees might otherwise perform. Many organizations outsource jobs to specialized service companies, which frequently operate abroad. The outsourcing trend stands to continue; the latest wave of outsourcing impacts the information technology field. IT outsourcing includes data center operations, desktop and help desk support, software development, e-commerce outsourcing, software applications services, network operations and disaster recovery.2

A help desk is a resource that a majority of companies use today. Help desks are designed to provide users with information and assistance for technical support of hardware or software. Many help desks involve a support person working to assist customers to solve a problem directly or forward the problem to someone else. Often, services are provided by call centers or over the Internet. This paper will review three help desk software packages: Aegis Service Desk, which is local software, CRMdesk, which is remotely hosted, and, ReadyDesk which is completely web based.

Because of the important relationship between insourcing/outsourcing and competitiveness, organizations must consider many variables when considering an insourcing/outsourcing decision. This may include a detailed examination of a firm’s competency and costs, along with quality, delivery, technology, responsiveness, and continuous improvement requirements. Because of