Co Production Strategy For Guests And The Loews Bay Hotel

According to an article “Technology’s Effect on Hotels and Restaurants: Building a Strategic Competitive Advantage”, Kountromanis who is the author highlighted that internet is being used by majority of the world’s population therefore information posted on the web regarding the business service provided by an organization is significant. Not only that, any organization can gain competitive advantage by structuring into a customer-centered focus organization allowing the companies to know their own strengths and make further improvement to their weaknesses. In addition, companies will be able to extract information regarding customers with the help of network sites such as LinkedIn, Facebook, Twitter, Instagram and Snapchat.

Homestyle Hotels Inc is a result of merger of Lifestyle Resorts and Home Away Hotels. Each individual hotel operates in silos with no standardized process to capture client information. Initially, Ben Garrett (the IT director)’s mandate was to ‘consolidate the firm’s IT’, however with the said objective having been achieved, the higher management now wanted a more cohesive picture to enable better analysis and present a consistent picture to the outside world. The roadblocks to the integration are one too many- two different hotels, two different ways of working, vast geographical expanse. The question now was, of the two vendors who had come to present their software applications, which application would most suit the

* With the help of CRM along with recognition of the customer providing personal services was also possible. This helps in tailoring the experience according to customer needs and creating a long term relationship. For eg. Rooms can be pre-assigned and prepared according to customer preferences.

This paper will discuss Hotel Escargo’s new processes for check-in and check-out. It will discuss a hotel offering, how it will improve the hotel’s customer satisfaction and have a new process map for the process. It will also contain new control charts demonstrating the new processes for performance.

Hotels today are much more than just a place to sleep or take a rest. Many travelers see them as an integral part of a gateway experience with the recent boom in luxury hotels, travelers can choose a hotel that is much a selling point as the destination itself. The hotel industry alone is a multibillion dollar sector, its driving enough for people to work in different areas of interest and still be employed within the hotel industry. Nowadays hotels are providing great services to their customers or guests. Some researchers have defined “hotel” as a place where an establishment providing accommodation, services, facilities, meals and others for tourists and travelers. Sometimes hotels are referred to home away from home,

Starbucks® has appealed by offering a mobile app which allows for ordering, tipping, and choosing the desired location of pickup (Starbucks Newsroom, 2014). Launched in Portland, Oregon, in 2014, plans were put in place to expand in 2015. The mobile ordering experience has been integrated into the already existing Starbucks mobile app, and My Starbucks Rewards® program. Continuing to utilize the expanding features of mobile possibilities, Starbucks® is growing with customer demand. Realizing the growing possibility of income from the use of the app, Starbucks has initiated a plan to expand the mobile app even more (Meola, 2016). In addition, sales through the mobile app has continued to grow, and, therefore, inspired the expansion of offerings through mobile communication. Studies have concluded that the use of the mobile app has become a core strategy for the business, and future growth for the Starbucks app will include recommendations to the customer for additional products. This writer considers the use of the mobile app to still be in the growing stages of the product life cycle. The maturity stage would indicate that the product has reached a peak (Solomon, Marshall, Stuart, 2012). However, not everyone has joined in the forces of utilizing the possibilities of the mobile app. Even though it would seem that most people have a cell phone, a select few only use the device for calling and texting. Therefore, the market is still growing and enticing new app

Four Seasons Hotels and Resort has established itself as one of the most remarkable organizations in the field of hospitality. Given that the organization has existed for more than four decades, the company has depicted an image of a professional realm in an industry loaded with extra obstacles identified with the social distinction between the objective groups of clients (Cascio, 2018). Four Seasons Hotels and Resorts works with the key objective of treating everybody, regardless of whether it is a known face or someone new or whether they come as clients or employees, with similar regards and quality services to establish a better connection with everybody. Therefore, the purpose

Today, technology continues to evolve from the gadgets like, wireless internet, smartphones, tablets etc. it is more convenient for them to browse a hotels to stay in and the best hotels or restaurants to visit. Few years from now all the hotels and restaurant will be fully supported by the technology, more and more customers will be stun to hotels and restaurants because of the impact of

As a result, we have dozens approaches how to meet the customers’ requirements and offer all the necessary services to them. Searching engines as Google, Yahoo and Yandex are those services that help to the costumer to choose the most desired and comfortable way of purchasing. Modern hotels can use social media sites to advertise their product or their company. Moreover, due to the social networks as Facebook, huge hotel chains could create web pages where they could keep in touch with their customers by informing them about upcoming events and activities. Internet has become the most famous resource that has ever been invented. So that, we could observe increasing activity from young generation. Companies also need to recognize the advantage of internet, as television viewings have been compressed by the time spent online. As a result of internet influence, more airport tickets, room numbers and cruises are booked

Nowadays, almost every industry is undergoing a technology-driven transformation, and the hospitality industry is one of it. By owning the application of technology, industry’s needs are met with greater ease and enhance the performance. Technology has brought the positive impacts no matter is internal impact or external impact in hospitality industry.

Consumers are the most important characters in the business world. If they dislike the place or the products they would never come again until the owner fix the problem. Many customers nowadays use their smart phones to search and read about a restaurant or a store. Moreover, apps developers have created apps and still creating for costumers to help them search and read about the places. For example, Foursquare I have been using this app since 2013 it helps me to search and locate restaurants near my location, read other people ideas about the food or drinks and see pictures of the food to

It consumes a lot of time and sweat of the restaurateurs to ensure their presence but fortunately, technology can help with all quite elegantly. Mobile Point of Sale (mPOS) is an affordable technology in the restaurant industry is famous for its role speeding up operations, ensuring more personalized service, and streamlining the dining experience. Even more and more operational tasks are now being handled with the technology tools. But most importantly, these tools are assisting restaurants in managing the vast amounts of data collected by them on a daily basis and utilizing this information to track trends and project future moves thus ensuring more better and informed business decisions taking place.

The end of David Bart’s first year at the Plaza Inn was marked by the

The guests of The Ritz Carlton as stated are not directly purchasing a tangible product, rather a service experience. Through this experience The Ritz Carlton may add to the company’s future worth. This consumers experience may obviously be “more valuable” than any other tangible asset. The Ritz Carlton realized how important this was, therefore, a team was assembled to research many of their day to day processes (Heizer & Render, 2014). Through their appraisal of methods, any issues were distinguished and addressed with achievable pathways to pursue in order to positively change these actions. The process is necessary in order to improve the customers experience. Again, benchmarks are necessary in order to track the progression towards a positive end result.

Service innovation has exploded in the last decade for the global hospitality industry where innovation in designs, themes, concepts and services have brought a whole new challenge to the industry, fuelled by the emerging consumer market. Trends and consumer patterns evolve at such an alarming speed that certain establishments are required to be innovative just to stay in business and maintain market positions.