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Coach At A Luxury Retailer Of Handbags And Accessories

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Lu Chen Susan Jackson HR STRATEGY IV March 7, 2016

Coach: Game to Win in Fashion

Introduction
Starting as a luxury retailer of handbags and accessories, having 17,200 employees, headquarter located in New York, Coach now ranks No. 63 among the world’s most valuable brands. It has an estimated market capital of $11.7 billion as of May 2015, according to Forbes. Coach’s products range from handbags, gloves, hats, wallets, jewelry to perfume and body lotion.
Coach’s vision says:
“TO BECOME 
THE COMPANY 
That DEFINES GLOBAL 
MODERN LUXURY.”
In the recent years since 2010s, its product ranges have been especially diversified, because the company is planning on transition into a “premium lifestyle brand”, meaning instead of defining fashion in handbags, Coach now wants to define fashion in many other things.
Coach’s vision and core values mainly derives from the time of its establishment. People then value quality and authenticity very much, and they can use one handbag for many years. When the bag gets scratched or the zip is broken somehow, they’re also willing to go and fix it, just in order to use it for a longer time, because they’re emotionally connected to the brand, and the handbag. All these values of that time allows Coach to survive and flourish rapidly, developing a lot of loyal customers.
However, time changes, and Coach’s first batch of customers are not the main group of people paying for its products.
This paper mainly discusses coach’s recent challenges

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