Coaching Suggestions
Many Human Resources have a “script” which they use for the initial confrontation with the workplace “bully”. We can use that here for Jack as well. President can follow this script: It is essential to tell our management that, due to changes in market conditions, and changes in the working American generation gap, your weakness now outweigh your strengths you have long displayed for our organizations. It spells out the desired behavioral changes in a positive way; not that people are complaining that you are bully (Glendenning, 2001. Pg 281).
Ultimate goal of coaching Jack is to reconciliation and rehabilitation. He is with the organization for 32 years because of his hard work and dedication, also because of that, he survived all these years.
Improvement Plan
Post initial conversation with Jack, the president can randomly survey employees to get people’s opinion on Jack’s behavior. After the initial conversation, the president can send Jack need to go for training to build his people skills. In addition, other rehabilitation opportunities, such as empathy training to be more compassionate towards his employees. After the training is done within 6 months the president can call on the same people to survey weather Jack’s behavior has gotten better or not?
Organizational Harm
A study shows that a workplace incivility reveals that rude employees and managers cost organizations millions of dollars annually (Johnson, & Julie, 2010). High turnover means
Jack not only changes the people around him and makes them see that there is a brighter day, but he also rebuilds their morals and confidence. He does this in various scenes of the movie. For instance, when Jack asked Dedmon to challenge the NCAA and all Dedmon was getting back was rejection letters. Jack asked him if he was
On the contrary, Jack chooses how to act regardless of his role models, meaning that he can be held accountable for his own actions. From the beginning of the memoir Jack is depicted as an immature child whose dream it was to transform into someone different. Jack’s dreams of transformation get further and further from reality predominantly due to how he decides to act and the people he chooses to spend his time with. Jack is responsible for his own actions as he is the one who actually decides how he acts. A moment in the memoire where Jack’s delinquency is depicted is when Jack states that “[he] was a thief.
Unlike aggressive, violent, and abusive workplaces, where the intent to cause harm is apparent, incivility takes on more ambiguous forms, where the perceptions of the instigator, target, and observer(s), must factor together to determine intent (Andersson, 1999). General incivility, as a primary precursor to a toxic workplace, can be described as rude behavior, or a disregard for others within the organization, stemming from a lack of recognition, or ignorance, of co-workers emotions and values, often taking form in deviance as a protest of dissatisfaction (Kelloway, 2010), and leads to a downward spiral of malcontent. Pearson classifies Incivility as “Low-intensity deviant behavior with ambiguous intent to harm” stemming from “Anti-social behavior in violation of workplace norms for mutual respect”.Despite the intent, or lack thereof, the effects of incivility in the workplace are strictly damaging, and as such, must be addressed before spiraling out of control. Examples of workplace incivility include ignoring advice and belittling ideas, lack of active listening, taking credit for shared work and public criticism or insults (Johnson, 2001). Even negative
Poor communication is often responsible for the hostile work setting, therefore it is preeminent of the employee to start with a respectful confrontation about the present work environment in a face to face meeting. In cases where respectful confrontation does not resolve the situation Robert Sutton suggest limiting contact with the jerk as much as possible.
Hatred in the work environment breeds various issues for workers. For example, representatives working in a negative situation will probably discover issues with confidence and low profitability. Also, a negative work environment can prompt high representative turnover rates. To build energy in the work environment, workers must to make a positive workplace and do what it takes to maintain and cultivate this culture. According to Yoder-wise (2011), “the definition of violence includes overt and covert behavior ranging from offensive threatening language to homicide” (Yoder Wise, 2011, p.498). Violence can be noted as the general term that represents lateral aggression,
The only positive statement that I thought Jack made was having a better designed job orientation and socializing program for the new employees. This step would really help the new comers to get involved in various activities in an organization. In this part of the case I found two problems that took place with Jack. The first one was Jack thinking stereotypically about himself. His thinking was more of stereotypical because he thought he was racially discriminated in the organization and so was not given a promotion to the director position. The solution to this problem can be diversity awareness training. This training will help Jack to minimize discriminating thoughts in his mind. He also needs to improve his self-awareness in himself which will let him know what he thinks about himself. The second problem associated with Jack was accusing other employees of the organization, for taking office supplies to their home. This is a very serious offensive issue. To me Jack thinks like this because he is having some internal issues with his fellow employees. This can be fixed from the Johari Window model. It helps to get to a mutual understanding which eventually encourages disclosure of argument. Jack can also have a formal conversation with the organization’s promotion giving team to get to know why he wasn’t selected for the director position; this might really help him to get to know the real facts.
Jack has had three different male role models in his life. He had his father who divorced his mother and has not really been in contact with him. He had Roy who showed Jack how to be a man to never treat women with respect and that it was okay to control a women's every move when you are in a, supposed, loving relationship. Then his last male influence was Dwight who was a out of control and didn’t know how to show his emotions instead he taught Jack to suppress them until there was no more room, and then make room so that you can keep suppressing them. These are not the men that Jack had chosen to live with, the men that had come into Jack’s life were his mothers boyfriends and soon to be husband.
Jack likes to be the leader and is also quite arrogant so this quote describes his arrogant personality because he states that ‘’the English are best at everything.’’ It shows his leadership side as well because it sounds like he wants to encourage the little kids into keeping rules and instill pride in them. I can make a text to self connection because when I was 11 years old, me and my cousins had a game of war where we shot each other with Nerf guns. I was the leader of my team and I made rules and positions for the people on my team. I also had that fiery, prideful spirit that Jack
Following his referral, an initial screening assessment was carried out, which indicated that Jack is a suitable candidate for cognitive behavioural therapy, on the grounds that Jack had a distressing problem that could be conceptualized in self-criticism terms and had a low self esteem (Brown, 2006). Face to face sessions with clients and questionnaires determined no
Incivility refers to actions that are rude or offensive and includes belittling, bullying, and violence. These behaviors may lead to disharmony, disruption of learning, termination of work, and unsafe environments. Suggested causes include the stress of working in life-and-death situations, long hours, and fatigue (Rose, 2015).
There are many frameworks out there for coaching however the most commonly used coaches is the GROW model developed by Whitmore (1988) (see Appendix 2).
Jack is above grade level in academics. Jack has great potential to be a great leader and throughout the school year he has stepped up to become a leader. I have seen great growth with Jack this year and his maturity has grown as well. I cannot wait to see how he flourishes in third grade. Jack is beyond brilliant and has been a wonderful student to have in class.
L. D. is bullish on the need for Executive Coaches. “Especially with how businesses are changing, there is a critical need for coaches. Companies tend to have the technical part of the job handled, but they don’t have the people part down” (Brami Interview with L. D. Bennett, Executive Coach
prepared to be patient, attentive and understanding of others. Practice “generous listening” – listen for the honourable intent behind the coaches words. So if someone has strong passion which is displayed through frustration recognise the passion and the good intention the coachee has behind his or her words.
He (2001: ) further mentions that “it is the people who work in the business that really count. Treating employees badly...will inevitably come to haunt us in the long run”.