Coffee Shop

More caring are shown in competitors’ hot pot restaurants like providing hair clips, glasses cloth and plastic bag for phone. However, the result does not come as expected, diner always said “Its service looks like Hai Di Lao but actually not.” As all the ideas about how to serve customer better and meet customer personalized needs origin from employee and will be shared around the company. It is bottom up rather than top down because the waiter and waitress who contact with diners directly knows the needs

As for competitors, C-store’s main rivals are the existing competitors and other potential competitors of convenience store market. In Guangzhou, 7-Eleven, Ok and C-store are the three pillars of convenience stores. So our project will focus on the existing competitors 7-Eleven and OK convenience stores to analyze. In this part, I am going to identify the distinctive characteristics and values of 7-Eleven and OK with the theory of brand triangle, to see what make them a brand. And then I will analyze the scale and goals of 7-Eleven and OK convenience stores with the theory of SWOT and 4P, to see how they manage theirs business.

* During summer months when there are fewer students on campus shorten café hours Monday – Friday 6 am to 6 pm and Saturday – Sunday 8 am to 8pm.

The term “fast casual” was generated as part of the restaurant industry in the 1990’s. Fundamentally speaking, this category of restaurants do not offer a full table service. Fast-casual are strategically positioned between fast food and casual dining and as such is differentiated by the quick service offered, quality of food, casual dining, inviting ambiance, reputation, innovation, menu price and location. It is the practice of companies operating within this industry to use wholesome and fresh ingredients in the preparation of the high-quality food they serve. In addition, professional preparation and appealing presentation are highly prioritized by companies operating in this segment. (Parpal 2015).

One day last week I decided to take a trip over to Chick-Fil-A in Ridley, PA. It was about five minutes away from my house and I was craving some type of chicken. The two deciding factors which helped my decision is that it was fast and easy. I went with a friend and we decided to sit down to eat as opposed to going through the drive thru. The employee who took my order was very polite and after ordering she had said “my pleasure”. I noticed this was the norm after numerous employees said the same to my friend. Although they are likely told to say this, it was a sincere gesture. I ordered a 12 piece chicken nugget meal which came with fries and a drink, and a chicken sandwich. After my first bite I was immediately amazed by the food and enjoyed my meal.

Why Should I be Nice to you? Coffee shops and the Politics of Good Service by Emily Raine, goes about the task of explaining what good customer service is, where the idea of good customer service comes from, her time as a barista, and the problems with good service.

The nature of the products and services provided in the restaurant industry are based on customer satisfaction with the food and services that each location provides. Providing a selection of delicious and well-presented food made with quality ingredients that are simple and good tasting is exactly what the customer wants. Most customers go to restaurants to meet with others socially in a friendly environment. Making sure the restaurant is clean, attractive, and the décor is consistent with the food and restaurant’s image and making sure the waiting staff knows that it is ok to allow customers to linger adds to

Tipping is considered optional and so it is typically left up to the discretion of the customer to decide on a tip amount. However, only the customer knows if the wait staff met all of their expectations. If a wait staff did not tend to the customer to their liking, it is the customer’s choice not to tip or give a small tip. This ensures that the waiter or waitress will do a better job on the next customer in order to receive a better tip. Furthermore, this motivates employees to work as hard as they can since they know their pay is in the customer hands. Customers are in control of the wait staff income and can only tip when they feel services have been rendered to their

In addition, living in Mississippi means having little to none vegetarian restaurants. Going out to eat can be a chore because I always have to plan where and what I eat. Thankfully there is a vegetarian/vegan cafe just an hour from where I live. High Noon Cafe has amazing veg friendly food and I love to recommend it to my friends and family. Besides High Noon Cafe and Whole Foods, there aren’t many other places that make me feel like I’m in vegetarian heaven. Without a cornucopia of mouthwatering vegetarian restaurants to enjoy, I mainly just cook at home. I love transforming meat laden dishes to vegetarian ones and admittedly my favorite foods to recommend to people are vegan junk food such as ice cream, pizza, most importantly cheese. People

The diners in the restaurant were eating at a leisurely manner and talked with someone if they had someone with them to talk to. In most cases, the customer is usually in a hurry because they have somewhere else to be and just want to get in and out as quickly as possible. Usually people bussed their own tables because it helps out the people that are getting the individual’s

Coffee houses were essential to people. Not only were they able to drink coffee, but they were also able to discuss their ideas with others. In Paris, the coffee houses became meeting centers that were used by intellectuals. The french government put harsh and strong restrictions on people and media. Coffee houses were not part of these restrictions. Intellectuals were able to discuss topics in these coffee houses. Revolutionary speakers started to talk to others at the coffee houses when the finical crisis in France became worse. The revolution started when a lawyer gathered a crowd to arms after a failed

In the past, coffeehouses have been providers of numerous necessities. In England they were places of business where anybody could gather and discuss. In North America, they were similar but also held protests and social events. Over time coffeehouses have changed from the places of intellectual discussion and politics to places for friends and family, including women, to gather for fun or to take advantage of the free internet.

The fast casual restaurant industry is a relatively fresh concept that is growing quickly between fast food and casual dining options. Fast casual is becoming a popular choice for many individuals and families since it still offers relatively quick, inexpensive food with more customization and higher quality options. It is also a preferred choice as compared to fast food since many individuals are striving to eat more nutritious foods and live a healthier lifestyle. Since

To ensure sales and profitability in the long run, most businesses aim for great customer satisfaction. I believe the site I have selected will provide me with the best opportunity to study my social problem because coffee shops like Starbucks is one of the most leading and famous coffee outlet chains that operate all across the United States. The company has a tremendous goodwill for its unique coffee preparations that suits the mood of its customers. In this observational study I was interested to evaluate the factors that drive customer satisfaction at Starbucks. I think that the physical layout of the space of this Starbucks coffee shop in particular was a great location to help shape social interaction because it is a connected to a bookstore as well. It is very quiet and peaceful on the inside and the aroma of freshly brewed coffee is heavenly. It is a calm Thursday evening. I wanted to relate this study with issues of interpersonal relation that affects the

I work at subway, so I would consider my coworkers my group. Working in a group has it’s benefits, such as socialization, and employees to help out with tasks. Unfortunately, sometimes what happens is you get a social loafer. The term social loafing is a term that refers to the concept that people, such as my co-workers exert less effort on a task if they are in a group versus if they are alone. Instead of helping out the coworker might lounge in a chair, while on their cell phone.