Cognitive Intelligence vs Emotional Intelligtence in Modern Organizations

1581 Words Feb 20th, 2012 7 Pages
General intelligence can be defined as “the general efficacy of intellectual processes” (Ackerman, Beier, and Boyle, 2005). In relation to modern organizations, it is generally believed that individuals with higher intelligence are more desirable as they will have higher task performance; this belief has been held for more than 90 years (Viswesvaran and Ones, 2002). Furthermore, general intelligence can be divided into two different sets of abilities as Cognitive Intelligence and Emotional Intelligence (Cote and Miners, 2006). As mentioned by Brody (2004), there are quite different models of testing cognitive intelligence and emotional intelligence. It is important that both these aspects of intelligence are considered in organisations. …show more content…
This skill involves using emotions to differentiate between important and relevant information and information that is not useful or required to complete the task that is at hand. It also involves looking at things one more than one level and from different viewpoints as it may sometimes be useful for an individual to look at both the positive and negative perspectives of a problem. In the modern organisation, emotional facilitation is important in motivation.

There are also limitations of how useful emotional intelligence is in the modern organisation. Morris and Feldman (1996) suggest that emotional facilitation could lead to increased levels of stress and cognitive dissonance in the workplace. This could arise from conflicting emotions or complex, contradictory ideas that would otherwise not cause any distress. It should also be considered that somebody who is emotionally intelligent in the aspect of recognising emotions would not necessarily be able to implement any behavioural changes. An understanding of complex emotions, the transition of emotions and mixed emotions can be considered as emotional intelligence (reference). On the other hand, this can also be seen as theoretical knowledge with no practical application; i.e. it does not necessarily mean that the individual would be able to effectively regulate his or her emotions, even though
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